All went well but issue with display put me off

I called up i want to discuss abut the a7 and to do a deal and they told me they will call le back after that no one did no call nothing!! Ending up called audi teesside thanks to Adil for fantastic service he dealt with me and bring the a7 from Newcastle to Teesside Audi!! Newcastle audi poor customer service 👍

I would like to thank Mathew for his help surching for the right car and not pushing the hard sell ! 10 out of 10 from me. Phil Bell

Hi ,I bought a black Audi q8 from Audi sliverlink September 2025 I’ve had nothing but problems since getting it home it’s scheduled to go back to the garage for the 5th time Monday 27th of July 2026. After spending such a lot of money on a car at a main dealer I expected everything to be perfect how wrong was I ! The aftercare from garage once they got my money has been zero full of empty promises from the start on collecting the car the salesman acknowledged the fact the car was still dirty after supposedly been valeted he did go on to say that they are contracted in and you’ve had a number of complaints regarding their work. Scratches on me car so car was returned and promised issue with valet would get sorted car was gone a week and returned to me in same condition even where scratches had been touched up it hadn’t been polished. It’s been back to garage for sos error twice, driver’s window going up and down then back window doing same ,brakes making noise and now I have child lock errors and warning saying my oil is too full . I find it hard to believe a £50,000 car can have so many issues in less than 9 months . I bought this car to make like easier due to accident I had at work leaving me disabled and all this purchase has done is give me constant worry and stress after spending so much on a car that has so many issues I need to feel safe when I get in my car not worried am going to be faced with a garage bill due to been missold a car with lots of problems.Kind regardsMrs Lisa Taylor

HiPlease see the below emails from myself to Audi, and then Audi to myself, they suggested contacting the dealership we bought the car/s from.FYI, The car has been serviced regularly by my local garageThanksAlison NesbittBegin forwarded message:On Wednesday, June 17, 2026, 9:18 am, Audi Customer Serviceswrote:Re: Audi A3 - NG72 TLXDear AlisonThank you for contacting Audi UK Tuesday 16 June regarding your experience and feedback for your Audi A3.I am sorry to hear that you have experienced any type of issues with your Audi A3 and for any disappointment that this has caused.As here at Audi UK we are unable to see you or the vehicle, we rely on our Approved Audi Centre Network to investigate any issues for you, using their wealth of experience and knowledge combined with their advanced diagnostic equipment to identify the cause of your concern. Please contact your local Audi Centre as I am confident that one of my colleagues in the Service Team will be happy to assist you once given the opportunity to investigate. Additionally, it will allow us to liaise directly with the centre and, if needed, offer further support.Once the inspection has been completed, our Customer Service Team will be happy to assist further, and I will be in a position to escalate this to the regionalised Customer Relations Manager accordingly.You can find your nearest Audi Centre here:https://www.audi.co.uk/owners-area/locate-a-centre.htmlI hope this information proves useful. If I can be of any further assistance, please do not hesitate to contact me on the details below.I will now look to close your case but this can be re-opened at any time if you do require further support.You may receive a survey about the service that I have provided. I would be grateful if you have the time to complete this, as it will help me to provide the best customer experience possible.I would like to take this opportunity to thank you for providing me with an opportunity to respond.Thank you for contacting Audi UK.Kind regardsChloe DunningtonCustomer Relations Manager0113 526 4138Audi UKYeomans DriveBlakelandsMilton KeynesMK14 5ANT: 0800 699 888E: customer.services@audi.co.ukthread::37fa2LifI-6xgW35nX8leWY::HiI just wanted to complain and make my feelings clear on what I think of Audi.My car (NG72TLX) only has 19,000 miles on and just out of warranty (Jan) and already it’s going into limp mode, sounds like a tank and even the music system has issues linking to my phone now.When I took it to a country wide well know chain garage for a quick check, they said the Audis now are getting known for poor quality electrics, not at all what I thought as we’ve bought three new Audi’s in a row (the first was part of the emissions scandal)I seriously doubt we will return for a new car if this is the quality Audi are producing and how has this all started happening just as it came out of warranty!!Really, really disappointed with Audi as they are supposed to be a premium brand, definitely not in my experience and will keep that thought for the future.Alison Nesbitt

For the attention of Richard BarnesI have just had a call from Lauren at Norwich Audi that despite thinking they had sorted the issue yesterday when the car was taken for a further test drive today under different conditions the technician discovered that issue remained unresolved. Lauren has now told me that the next step is to completely strip the dashboard back to try and identify the source of the noise. This I am told is a long and complicated process so I am not likely to see my car back for some time assuming they can find the problem in the first place. I can manage without a vehicle for this week but if this drags on into next week then Audi UK are going to need to supply me with a loan vehicle until such a time as mine is fixed. If this second attempt to resolve the issue is not successful I will be looking to reject the car from the supplying dealership Newcastle Audi (lookers) Under the Consumer Rights Act 2015 as not being of satisfactory quality and free from any defect.Very disappointed with both the quality of the product and the lack of engagement from the supplying dealership despite them having been made aware of the issue. Norwich Audi have been very good in terms of keeping me updated.Hugo Pryce

Worth the extra miles.From the moment we arrived to the moment we left with our new car we were looked after perfectly,It was worth us travelling from Carlisle to Newcastle Audi, lots of cars to view, plenty of staff on hand, all polite and no pushy sales tactics. Good communication with customers.We felt like valued customers. Special thanks to Matthew Goodwin who overseen our purchase and of course his Business Manager who organised the price. Not forgetting the ladies who provided the coffee.Anne and Andrew Sinclair

Daryn has been really helpful in passing information on to me regarding the car im enquiring about.Even though its his day off

No test drive, spare key doesn’t work, rushed out

Customer Name: Mrs. TelfordOur Reference Number: RET-1582358MR22TELDear SirsWe have received a complaint from Mrs. Telford.Further to the below, an SQD case has been raised internally to review the recurring engine management fault, which will address the underlying technical concerns.However, the primary focus of this complaint is the delay in securing an inspection appointment. While we understand an appointment has already been offered, the customer has expressed dissatisfaction given the nature of the warning light and their long-standing relationship with your Centre.The customer has specifically requested to be contacted to discuss this further and explore the possibility of an earlier appointment.We have reviewed this and believe the complaint to be the responsibility of yourselves and, as such, you are best placed to investigate and respond to the customer.In line with FCA regulations, we are transferring the complaint to you; in the understanding you will resolve this with the customer. We have also provided the customer with your contact details and advised them to expect contact from you.Their contact details are as follows:Mrs Michelle Telford