My car has been with Audi Newcastle since the end of Jan. It was diagnosed that it had a faulty battery module. Was given dates when part was to be delivered but these changed. Have rang site and chosen service department and no one answers. Finally got someone to ring me back and left message that the part had actually arrived and should be fitted within a week. Was just waiting for a mechanic. That has now gone and no phone call. Cannot believe the lack of communication after spending a lot of money on a Audi GT. I have tried again today to ring and no answer. I am seriously considering handing the car back as the fault occured on the 27th Dec where it was taken into Audi Leicester and the faults was cleared. It then reappeared back end of January where it was taken into Audi Tyneside and then transferred to Audi Newcastle. So i am within my 6 months of purchase and i have provided more than enough time for the fault to be fixed.

What experience Newcastle Audi did not contact me after my initial enquiry so I therefore purchased an Audi SQ8 from Audi York

Morning All (Audi Finance, Audi Customer Services and Audi Lookers Complaints),I am writing to formally escalate my complaint, having received no meaningful response for circa one week and subsequently being advised by the Lookers Newcastle Audi Used General Manager (27/04/26) that he is unable to offer any support or reimbursement and that I should instead pursue the matter with Audi Finance or Audi Customer Services.This position is both disappointing and unacceptable. It is not the standard of customer care I expect from Audi, particularly given my established history of vehicle purchases with the brand and the fact that the vehicle was purchased brand new.For clarity, I have been without my vehicle since 16/04/26 and remain without any confirmed timescale for repair, pending the delivery and installation of back order parts. This lack of ownership, communication, and resolution across Audi Lookers, Audi Customer Services, and Audi Finance is causing ongoing inconvenience and disruption.As previously raised, I am seeking appropriate compensation for the extended loss of use of the vehicle and the associated inconvenience. My preference is for this matter to be reviewed and resolved promptly without the need for further escalation.However, should this not be addressed decisively and within a reasonable timeframe, I will have no option but to escalate the matter formally to the Financial Ombudsman Service, supported by the full chronology of events and correspondence.I trust this complaint will now be reviewed as a matter of priority.Regards,ChrisMorning All, (Audi Finance, Audi Customer Services and Audi Lookers Complaints),I find myself having to email directly in the hope my complaint is formally reviewed and resolved prior to escalating with the Financial Ombudsman as to date I feel I have been ignored for circa one week and then informed by Lookers Newcastle Audi Used General Manager (27/04/26) that he is unable to offer any support or reimbursement and I should look to Audi Finance or Customer Services.This is not the usual customer experience I expect from Audi given my record of purchases with Audi and the vehicle being brand new when purchased. To reiterate I have been without my car since 16/04/26 and still unaware as to when my vehicle will be repaired following the delivery of back order parts and installation.I am looking for compensation as highlighted in my previous email(s).Regards,Chris

I got my car on the 11/11/2025 (brand new), 12 hours after I got the car the entertainment screen blacked out constantly. I reported this to Audi and it was took to the garage. They couldn’t identify the fault so had to be rebook for a month time (next available appointment) they then said they need to replace the screen however don’t have one in stock so need to order. Again a month was the next available date for the car to be booked in. This went back to the garage and the new screen was fitted, again 2 days later the fault continues. I am now waiting again for the car to go back into the garage, another month wait for it to go in on the 30/04/2026.My car has been to auto glass today for a repair, I have been informed that they can’t carry out this procedure due to ‘multiple faults’ on the car after running a diagnostic report.This car was brand new when I got it and 12 hours later issues occur, I want to return this vehicle and receive my money back.I’m now very disappointed in Audi and I would be very very cautious about purchasing another.

Good morning,I want to make a formal complaint about the service received by Lookers Newcastle Audi.I rang to ask about the warranty on my alloy wheels for my 23 reg Audi A3. They have a fault where there are bubbling type of marks on various areas of the five arm flag wheel. I assumed these were machine cut but seem to be some sort of laminate material on top which I am not happy with and have bubbled up around certain areas of each wheel.When I called Audi Newcastle last week I was told that the staff member would contact the relevant department that are warranty trained and he would get back to me with an answer the following day at the latest. I never heard back. I then chased the issue up after that weekend to be told the same thing but that I would be put through to the relevant department. I was transferred to the central booking office for servicing who didn’t understand why I had been transferred to them.All I wanted was an answer as to what can be done to rectify the fault with my alloy wheels but I just seem to have been inconvenienced instead.The last time I used this dealership they failed to inform me that they had disconnected my dash cam and also that my automatic handbrake had been disabled so I nearly crashed the car exiting the dealership.I am very disappointed in the service and would like an explanation and an answer to my query in my wheels please. See attached photos.RegardsCraig Parker.

Dear Audi,I just wanted to say 'thank you' to Craig Roberts in Parts.He dealt with my enquiry yesterday with great efficiency including sending me a photograph just to check that the part I was asking for was the correct one, and was able to get the part for me by 8.30am this morning - what more could one ask for.Everything was dealt with seamlessly and I cannot thank you enough.If all your staff are as pleasant and efficient as Craig, then I'm sure you must have an excellent department.Many thanks,Sally

cust took the vehicle for repair and fully striped. audi uk is going to pay for the repair but cust is not able to get through to branch and it has been with you 7 weeks. Can you get back to the cust asap

Audi Newcatsle have had our Etron KV20 UWD in their service dept for 7 weeks now - we escalated a complaint about a charging port repair to Audi central Customer Services - they have agreed to pay for the repair, but have said they can't get through to Lookers to approve!We have tried calling repeatedly, but no one answers the phone and the send a message function on the website isn't accepting submissions.I called Sales in desperation yesterday and they said theyd email Service dept and someone would call me back - still no call and you have my car.I need someone to urgently contact me or my husband Mick Townsend and also speak to Shakeel Shams at Audi Central - reference is 06671178.Victoria Fyffe - 07517462941Mick Townsend - 07702786800

Initial reply was quick however, after my response with some additional information, I am still waiting for a reply almost a week later!

Hello, I have bought a car on the 21st of March 2026, the car in question is an Audi A8L 50tdi black edition Quattro registration number FV22NHC.My experience so far has been an absolute joke, the contact from the salesman (Daniel Blythe) has been none existent, the receptionist doesn't ever pass you through to him they always say he's with a customer no matter how many times I call, I have sent emails asking him to chase the log book which I still haven't received nearly a month down the line, when I picked the car up it has had damages they apparently didn't know about (still yet to be booked in to be fixed) the interior passenger vanity mirror is smashed, it has a piece of trim missing from the rear air vents. I have had no update as to what is happening with the parts nor a slot to be booked in for it to be rectified. I have owned this car for nearly a month and I'm still chasing salesmen about trying to get answers.I don't think this level of service is acceptable from any dealership never mind a prestige brand, if I knew this would have been the case I would have took my business elsewhere.This is my 2nd Audi I have bought from a lookers dealership and my first experience was absolutely blissful compared to this second purchase. My First purchase was Audi tyneside, I will not be returning to Newcastle Audi scottswood road!I also haven't been given my new keepers slip on collection of the vehicle so I can't even send a letter to a the dvla to request one! I was also rushed into taking my logbook over for my previous car as soon as it arrived after removing my private plate which I did and caused me to be late for work.Can this be looked into and responded to as soon as possible so the above issues can be resolved.Kind regards Ryan