My brother was looking for a second-hand Audi so I suggested your dealership.We arrived on Saturday morning and what a shock. One car had a cobweb from the front bumper to the tyre (he remarked it must be an optional extra), and a lot of the cars were dirty and had bird lime on them (which does nothing to help the paintwork).It is not a good look for the brand.Regards,Dave.

Good morningCould you please let me know the name and email address of Coral Winslips manager.Also, the form on your website does not work.Thank youWendy Hooper

In September 2025, I paid for a diagnostic on a faulty air conditioning and it was recommended to me that I have the air con pressure sensor replaced, which I had done. At the time of the replacement it was hard to tell if the air con was working correctly or not due to the cool weather, but now the weather is hot it is obvious that the air conditioning is still faulty. I contacted the dealer and they informed me that I would be required to pay for another diagnostic and another replacement part even though I suspect the original repair did not fix the underlining issue as i was deceived into believing the replacement part had resolved the air con fault.

Dear Sir/Madam,I am writing to express my disappointment regarding further issues we have experienced with the 2022 Audi Q5 we recently purchased from Newcastle Audi.Following the problems we have already had with the alarm system, we have now developed additional faults with the rear lighting, with warning messages appearing for the right indicator and left brake light. As we are currently away on holiday in the Scottish highlands, we have had no option but to arrange for the vehicle to be inspected by Audi Perth due to the obvious risks of driving without brake lights and indicators working.Whilst Audi Perth have agreed to investigate the fault, they have advised that we will be charged a diagnostic fee of £160. We are extremely disappointed that we are expected to incur this cost given that the vehicle is under warranty and these faults have arisen so soon after purchase.We believe it would be reasonable and appropriate for Newcastle Audi, as the supplying dealership, to cover this diagnostic charge. It is particularly frustrating that we are now dealing with a second significant issue after the unresolved alarm fault, and this has caused considerable disruption to our holiday which we have had to cut short to get to Perth.The situation has also created unnecessary stress at a time when my wife is pregnant, making what should have been an enjoyable break considerably more difficult.I would appreciate it if Newcastle Audi would consider reimbursing or directly covering the £160 diagnostic charge please, together with your proposals for resolving these ongoing issues with the vehicle.Thank you in advance for your help and guidance with this matter,Kind regards,Jack Aldus

Hi, I’m getting in touch regarding an issue I’ve had following my recent service.After the service, I noticed an unusual noise coming from my Audi A3. I investigated further and found that a pipe under the bonnet had been left disconnected and hanging loose. I took a photo when I found it.I wanted to make you aware as I’m concerned this was missed during the work carried out, especially as the spark plugs were replaced during the service. My concern is not only about the inconvenience caused to me, but also whether something like this could happen again to myself or someone else which could be more dangerous.I would appreciate you looking into what happened with the technician and letting me know how this will be addressed. Given the circumstances, I would also appreciate you considering a goodwill gesture for the inconvenience and concern this has caused.Kind regards,Antonia

My Audi A3 (NL23 UDX) was serviced by Newcastle Audi in April 2026. A few weeks ago the coolant warning light came on and I didn’t think much about it as the car had just been serviced and the car has a history of warnings coming on randomly with no fault found. The warning came on again this morning so thought I should check it. The coolant level was well below the minimum. I took it to the VW garage just up the road who kindly provided me with some coolant. Surely this should have been checked as part of the service?

I still have had no response to my complaint. First I went to Audi, they said to contact Lookers Newcastle, which I did, the automated response said I would hear back within 2 weeks, I’m still waiting well over two weeks later.

Subject: Formal Complaint – Service and Warranty Handling (Vehicle SL25 KPT)I am writing to raise a formal complaint regarding my recent experience with Audi Newcastle.I brought my car (registration SL25 KPT) in on 15 June 2026 for a scheduled oil service and to investigate why the paint has started peeling from the front brake caliper. I believe this is a defect in the paint quality, particularly as only one caliper is affected. In my view, this should be covered under warranty.Firstly, when I returned to collect my car, I was informed that the oil service had not been carried out because the technician decided it was not required. I did not ask for an assessment of whether the service was needed—I had explicitly booked the car in for an oil service, and I expected this to be completed.As a result, I had to drive home and then return again at 17:00, wasting over an hour of my day traveling back and forth. This was both inconvenient and unnecessary.Secondly, I was informed by the warranty manager (who had not physically inspected the vehicle) that the paint issue was caused by “outside influence,” based only on photographs. When I asked what this “outside influence” might be, I was told they did not know, with a suggestion that it could be water. I find this explanation unacceptable. It is not reasonable for paint to peel from an 8‑month‑old vehicle due to normal environmental exposure such as water.I then spoke to the head technician, who stated that he had simply been instructed to relay the warranty manager’s position. This does not give me confidence that the issue has been properly assessed.I was told that photographs would be reviewed at the next warranty meeting on Wednesday, 17 June 2026, and that I would be contacted afterwards. This has not happened.I have since made multiple follow-up calls on:24 June 202625 June 202626 June 202630 June 2026On each occasion, I was promised a call back, but no one has contacted me. I was eventually told that the team did not have enough staff to return calls. While I understand that delays can happen, it has now been two weeks without any update, which is unacceptable and reflects very poor customer service.In summary:The booked oil service was not carried out without my consentI was inconvenienced by having to make an additional trip, wasting over an hour unnecessarilyThe warranty claim was rejected without a proper physical inspectionThe explanation given was vague and unconvincingMultiple promised call backs have not been honouredI have still not received any formal update after two weeksI would like:A clear explanation as to why the oil service was not completed as bookedA proper inspection of the brake caliper and a fair reassessment under warrantyA prompt update on the outcome of the warranty reviewAn explanation for the lack of communication and missed call backsI expect a response as a matter of urgency

i sent 4 emails with no response

customer has Audi E-tron, went in for service and recall as customer has service package. dashboard showing that service and inspection still due even though it has just been carried out. has tried numerous times to get through to branch to discuss this and either gets promised a call back which does not materialise or the phone just rings off