Newcastle Audi
4.6/5
4.6 /5
2,259 Verified Reviews
Noble St, Elswick, Newcastle Upon Tyne, Newcastle upon Tyne, NE4 7PJ, GB
0191 226 4500
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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2,259 Verified Reviews
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2.0/5
2.0 /5
I wondered around the show area of the used cars and not one sales person approached meThe cars were well presented, but nobody to ask questions
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December 2023 new car - Customer had paid for Audi extended warranty £520.at the time sales the extended warranty has not been added to system - customer has document to say she has paid - but in the mean time another Audi branch has told/ given customer a screen shot there is no extended warranty for her vehilce on the system - customer is now wanting this added to the extended system and asking for proof this has been done. Customer has sent 3 email James Custance he reply once to customer, but still no outcome -- input Via phone
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1.0/5
1.0 /5
asked one question two replys but no answer
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3.0/5
3.0 /5
Jeff sales was a nice man but service felt ok whereas other showrooms, service was outstanding. This added to the experience which meant I chose the other dealership forna car.
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2.0/5
2.0 /5
Whilst the overall experience was good there were issues when coming to actually get a quotation for a car. I brought in a comparable offer from another brand and was refused a quote unless I was definitely going to purchase the car - not allowing me to take both and consider my options. It all felt forced and I was disappointed enough to move to a totally different brand, having had several Audis in the past.
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2.0/5
2.0 /5
We asked to see a salesman but were left without attention for 10 minutes before we asked again and someone was eventually sent. We returned to test drive a Q6 electric car and were given the keys with little explanation of the controls and no one accompanying us. The car was filled with personal belongings, children’s items and not clean. A very poor service and resulting in us not buying the car. My partner has had many Audis over the years and the service of his car was the initial reason for being in the dealership.
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1.0/5
1.0 /5
Not good
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2.0/5
2.0 /5
Px value of my car was the lowest I had received, by some measure
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Dear Mr. Hopper,Please find attached a formal Letter Before Action regarding a safety-critical defect on my vehicle (WU74HUJ) following a January 2025 warranty repair at your dealership.The car is currently unroadworthy. I have attached the independent report confirming the use of incorrect parts. I look forward to your immediate response regarding a courtesy car and repair date.Kind regards,Abeda AhmedSent from Outlook for Android
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1.0/5
1.0 /5
No one got back in touch with me. I was ready to buy a car but have now went elsewhere.