Sadly despite having a phone call from Glasgow to say a booking had been made, this was never confirmed the following day as had been stated on the phone.Therefore the appointment wasn’t confirmed to me - with an hours drive each way I didn’t attend.

Good morning,I bought a car from Audi Scotswood road on 29th of October. That is the date on the finance agreement and the date on the salesperson’s commission declaration that we had to sign. I collected the car on Wednesday the 1st of October. This car was sold to me by Lisa Millner. I have received no paper whatsoever for the car and no service history. The car has faults on it. I have contacted Audi Newcastle several times by phone and have been told that Lisa is busy and she will ring me back urgently . My husband has also emailed her and he has been ignored.I have been driving since 2002 and have bought several cars over the years and never ever been sold a car with no logbook or even the slip from the paperwork to send to the DVLA. I didn’t think car dealerships were allowed to give the keys to a car and not give the person any paperwork. I thought this was legally binding and contractual? Can someone please clarify if this has changed now and if I’m in fact wrong.So now I have a car with faults on the dashboard a fault with the passenger seatbelts. The middle passenger seatbelt in the middle was sneakily plugged in when I drove the car away. All the other seatbelts were not. When one of my children unplugged the seat belt the sensor continually sounds so has to be plugged straight back in even though there is no passenger. This was a dishonest move by Audi, so was selling a car without out one piece of paperwork. Hoping that giving me the runaround will make it too late to return the car.It has been two weeks now since I bought the car I need the paperwork today otherwise I will be bribing the car back.I look forward to hearing from you by email as have spent a lot of time ringing and nobody is interested in after sales.Kind regards,Ruth Robson

One email then no contact. Appears there is no interest in sale.

The staff were very friendly and helpful about my enquiries

The guy we dealt with was very honest, knowledgeable and not pushy.

My comments about Audi Newcastle is always the same. They are a terrific bunch of people, always most helpful with a smile. My Sales Executive at the Showroom is James, we've known each other for almost 3 yrs now and I have great respect for him, he's a lovely guy always willing to help with any problem. I wouldn't have any problems recommending them to all and sundry. 10/10

Good experience

Customer complaint received as part of QA calls. Mr Le bought car as a distance sale. The car arrived and the air conditioning wasn't working. The car went to a local dealership for repairs and they found an issue with the ABS. AC tool 2 months to fix. Both of these issues should have been picked up on the approved used checks before being sold. Customer forwarded email to QA inbox which will be sent shortly.

Josh was extremely helpful, answering all my queries and accompanying me on a test drive.

Great customer services and really listened to what I wanted