We asked to see a salesman but were left without attention for 10 minutes before we asked again and someone was eventually sent. We returned to test drive a Q6 electric car and were given the keys with little explanation of the controls and no one accompanying us. The car was filled with personal belongings, children’s items and not clean. A very poor service and resulting in us not buying the car. My partner has had many Audis over the years and the service of his car was the initial reason for being in the dealership.
Verified User
•
Jan 19, 2026
1.0/5
1.0/5
Not good
Verified User
•
Jan 19, 2026
2.0/5
2.0/5
Px value of my car was the lowest I had received, by some measure
Verified User
•
Jan 9, 2026
1.0/5
1.0/5
No one got back in touch with me. I was ready to buy a car but have now went elsewhere.
Verified User
•
Jan 2, 2026
4.0/5
4.0/5
The only fault was my p/x price was not what i expected but the salesman was very helpfull and polite , im still intrested in the s3 saloon though
Verified User
•
Jan 1, 2026
5.0/5
5.0/5
Prompt replies to my questions. Kept me updated regarding the car
Verified User
•
Dec 29, 2025
5.0/5
5.0/5
I put my detail in at 20.00 hrs and the next morning I recived an email and a phone call before first thing. Promtp response
Verified User
•
Dec 29, 2025
2.0/5
2.0/5
I have not had a response to my enquiry just this survey.
Verified User
•
Dec 8, 2025
3.0/5
3.0/5
Salesperson more interested in selling new car when I phoned about second hand one.
Verified User
•
Dec 8, 2025
5.0/5
5.0/5
Jeff went all the way, very happy, he did everything he could.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
We asked to see a salesman but were left without attention for 10 minutes before we asked again and someone was eventually sent. We returned to test drive a Q6 electric car and were given the keys with little explanation of the controls and no one accompanying us. The car was filled with personal belongings, children’s items and not clean. A very poor service and resulting in us not buying the car. My partner has had many Audis over the years and the service of his car was the initial reason for being in the dealership.
Verified User
•
Jan 19, 2026
1.0/5
1.0/5
Not good
Verified User
•
Jan 19, 2026
2.0/5
2.0/5
Px value of my car was the lowest I had received, by some measure
Verified User
•
Jan 9, 2026
1.0/5
1.0/5
No one got back in touch with me. I was ready to buy a car but have now went elsewhere.
Verified User
•
Jan 2, 2026
4.0/5
4.0/5
The only fault was my p/x price was not what i expected but the salesman was very helpfull and polite , im still intrested in the s3 saloon though
Verified User
•
Jan 1, 2026
5.0/5
5.0/5
Prompt replies to my questions. Kept me updated regarding the car
Verified User
•
Dec 29, 2025
5.0/5
5.0/5
I put my detail in at 20.00 hrs and the next morning I recived an email and a phone call before first thing. Promtp response
Verified User
•
Dec 29, 2025
2.0/5
2.0/5
I have not had a response to my enquiry just this survey.
Verified User
•
Dec 8, 2025
3.0/5
3.0/5
Salesperson more interested in selling new car when I phoned about second hand one.
Verified User
•
Dec 8, 2025
5.0/5
5.0/5
Jeff went all the way, very happy, he did everything he could.