Sales person was excellent but product was not up to expectations, especially as I had travelled a significant distance. Car was in very poor condition for its age and mileage. I have seen much better in non-Audi garages. Deep and light scratches on every panel. Rear bumper very poor where dogs (suggested from large amounts of dog hair inside) had chipped and scratched paint. Yes, I was told everything would be sorted but why risk anything when spending £32k. Premises good.

Mr Danby was so helpful not pushing.I rate him 20 out 10 plus(A Blue Peter Badge)I love the car just getting used to all the switches etc.I am going to enjoy myAudi l.Many thanks

I am getting in touch to let you know that I am not very happy with the GardX application on my car. Firstly because on our other car we have the GardX applied a few years back and still every time I wash the car, the car is getting cleaned very easily and there is no sticky particles where I needed to rub them strongly, however, on the A4 particles stick strongly to the bodywork and I need to rub them off with lots of effort.Bot car seats and car mats absorbe water in within seconds . If I recall correctly they mentioned previously that they shouldn’t absorb the water once the GardX has been applied on them.I am wondering if the GardX has had been applied on both exterior and interior the car?

Just wanted to thank Daryn for all his help & assistance in the PX & purchasing of a new vehicle for my mother.Unfortunately we lost my father/husband a fortnight ago to cancer, but wanted/needed to change there car to something smaller for my mam from a BMW X1 to a Audi A1.As you can appreciate it's been a difficult time but we met Daryn on Saturday, his service was excellent, he wasn't pushy, he was very understanding to the situation and helped immensely in sorting a deal for a new car from yourselves.We picked the car up yesterday afternoon, everything was organised, sorted as agreed, no hassle, just very straight forward & professional.Daryn is a credit to your business and can see why he is a long serving member of you team.Thank youRichard Coulter (& Kathleen Smith)

Whilst the gentleman who spoke to us was very friendly, with great customer service, the overall enquiry process was painfully slow and extremely off putting. To be sat over an hour and a half to get an initial offer is far removed from other car dealerships we’ve spoken to, including who we’ve eventually got our new car from.

LOOKERS AUDIFAO MR PAUL HOPPER HEAD OF BUSINESSAGREEMENT REFERENCE 000440182661895VEHICLE REG NC75GTZDear Sir;On February 20th 2026 I received delivery of my new Audi Q2,having completed the purchase approx 5 days earlier.A lovely car or so I thought.The car is subject to a re-current software issue which leaves me without Virtual Cockpit functionality usually for about 30 minutes after each morning start up (or sometimes longer). Only thing left indicated is the speedo and the rev counter.This is totally unsatisfactory and could be unsafe and illegal in some stage in future potentially dangerous particularly as my wife and daughter also drive the car.The car was returned to your dealership on 28th April 2026 for repair and was returned to us on 30th April 2026.Problem solved via software updates apparently - NO.Wednesday 13th May the car was returned again with the same fault.On this occasion the car was returned to us on 27th May-2 weeks .Problem solved via software updates- NOThe car was returned to you yet gain on Monday 1st June with the same fault.As of today Monday 22nd June the car has still not been returned in satisfactory working order.I am still waiting. !You will see that having received the car on the 19th February we have been without it for around 5 and a half weeks.We are paying Audi for this car during all of this.This last occasion (from 1st June) is the only time I have had a courtesy car; as with most people we have things to do and need transportation.We are at the point of having had enough now-the experience of having a new car has been totally ruined by this.If Audi cannot fix this car then they should be refunding me or replacing this car.I have given Lookers a lot of money for this car including my monthly payment and service plan fee.This situation is totally unacceptable .I thought I was buying a premium brand car as my last car but maybe I misinterpreted the quality of the product and the dealership which is a great disappointment.This car is of unsatisfactory quality and not fit for purpose.In addition communications have been terrible-• When calling phone not answered• Calls not returned as promised• Infrequent updates on progress of ‘repair’Its mainly been me doing the chasing up.Lookers/Audi need to do something to resolve this situation before I refer it to family lawyers for further action and motoring ombudsman in due course should it become necessary.I look forward to your response and an acceptable, suitable resolution to this problem.RegardsMichael Wilson

All went well but issue with display put me off

I called up i want to discuss abut the a7 and to do a deal and they told me they will call le back after that no one did no call nothing!! Ending up called audi teesside thanks to Adil for fantastic service he dealt with me and bring the a7 from Newcastle to Teesside Audi!! Newcastle audi poor customer service 👍

I would like to thank Mathew for his help surching for the right car and not pushing the hard sell ! 10 out of 10 from me. Phil Bell

Hi ,I bought a black Audi q8 from Audi sliverlink September 2025 I’ve had nothing but problems since getting it home it’s scheduled to go back to the garage for the 5th time Monday 27th of July 2026. After spending such a lot of money on a car at a main dealer I expected everything to be perfect how wrong was I ! The aftercare from garage once they got my money has been zero full of empty promises from the start on collecting the car the salesman acknowledged the fact the car was still dirty after supposedly been valeted he did go on to say that they are contracted in and you’ve had a number of complaints regarding their work. Scratches on me car so car was returned and promised issue with valet would get sorted car was gone a week and returned to me in same condition even where scratches had been touched up it hadn’t been polished. It’s been back to garage for sos error twice, driver’s window going up and down then back window doing same ,brakes making noise and now I have child lock errors and warning saying my oil is too full . I find it hard to believe a £50,000 car can have so many issues in less than 9 months . I bought this car to make like easier due to accident I had at work leaving me disabled and all this purchase has done is give me constant worry and stress after spending so much on a car that has so many issues I need to feel safe when I get in my car not worried am going to be faced with a garage bill due to been missold a car with lots of problems.Kind regardsMrs Lisa Taylor