Daryn has been excellent throughout the purchase of my new car. Always keeping me up to date with the process.

After entering some details online to obtain a part-exchange quote, I was bombarded with emails and unwanted phone calls.

For the Attention Paul Hopper (Head of Business) Karl Timlin (General Sales Manager)Dear Sales ManagerRe Purchase of Audi A3 (ND22 HVT) now it has a private reg on AB63 JUNIncorrect tyres fitted prior to saleI am writing on behalf of Mr Anthony Blackburn owner of the car and would like to lodge a formal complaint regarding the 22 regAudi A3 that Anthony purchased last October from Audi NewcastleThe Vehicle recently underwent its MOT Test during which it was discovered that the car has been supplied with a mixed ,non standardTyre configuration. The front Axle is fitted with the correct factory spec 225/45/17 tyres butt the rear axle has been fitted with incorrect215/45/17 tyres, as a Audi Approved Used Vehicle this car was sold with the guarantee of a Rigorous Multi Point Inspection,Selling a vehicle with a different tyre sizes across the front and rear axles directly breaches Audis Preparation Standards.Furthermore running a smaller rolling radius on the rear axle alters wheel speed data which compromises the vehicles ElectronicStability Programme (ESP) and breaking geometry.Under the Consumer Rights Act 2015 goods must be of satisfactory quality,delivering a Premium Vehicle with an mismatched andmismatced tyre set up fails the statuory requirements.This should of easily been identified during your Pre Sales Check.To resolve this issue, Anthony requires Audi Newcastle to cover the full cost of supplying and fitting two correct Brand New 225/45/17Tyres to the rear axle so that the car matches factory specification.Because the car has now been flagged at MOT Anthony looks forward to your urgent response within 48 hours to confirm how you willArrange this correctionKind RegardsMargaret Sewell (on behalf of Anthony Blackburn)Name Margaret SewellPhone 07442177013E-mail margys@hotmail.co.uk

Depreciation on electric vechiles was never mentioned on purchase.Got a massive shock when thinking of changing too another Audi

Dear Customer Services,I am writing to raise a formal complaint regarding two Audi Q6 e-tron Edition 1 Quattro vehicles that we purchased in February, registration numbers LR75 WRL and RE75 MJJ.To begin with, the advertised swipe-to-open boot function has never worked on either vehicle since delivery. While disappointing, this issue is minor compared to the ongoing and extensive faults affecting RE75 MJJ.Since taking ownership, this vehicle has suffered from persistent electrical issues. The dashboard and centre console regularly display fault warnings and error messages, the boot lock continually fails, and the alarm activates intermittently for no apparent reason. This has repeatedly disturbed our household and neighbours, often during the early hours of the morning. It is both embarrassing and completely unacceptable for a vehicle of this age and value.We first reported these issues on 29 March 26 and were instructed by Audi to contact roadside assistance. The technician who attended advised that the vehicle required a replacement boot lock and a full diagnostic inspection by an Audi dealership. The vehicle was subsequently booked into Audi Silverlink Newcastle on 13 April 26.Despite the severity of the issues, we were not provided with a courtesy vehicle, causing significant inconvenience and forcing us to make alternative arrangements at our own expense.Upon collection, we were informed that diagnostics had identified multiple faults. However, we were then told that Audi did not yet have the necessary software update available to rectify them. We were also advised that replacement boot locks were unavailable. In other words, Audi had identified the faults but was unable to repair them because neither the software nor the required parts existed within your network.Months later, we continue to experience the same problems. The vehicle remains unreliable, the alarm continues to activate without warning, and we have received no meaningful resolution or timescale for repair.Frankly, I find this situation appalling. Audi positions itself as a premium manufacturer, yet we have spent a substantial amount of money on two flagship electric vehicles, one of which has been plagued with faults from almost the outset. Even more concerning is that Audi appears unable to provide either the parts or software required to repair a vehicle that it is actively selling to customers.The lack of communication, support and urgency shown throughout this process has been extremely disappointing. We have been left driving a vehicle with known faults, no clear repair plan, and no indication of when a permanent solution will be available.I would like an immediate response addressing the following:1. When will the required software updates be available for RE75 MJJ?2. When will replacement boot lock components be available?3. What action Audi intends to take to permanently resolve these issues?I expect this matter to be escalated urgently and for a clear resolution plan to be provided without further delay.I look forward to your prompt response.Kind RegardsSarah

asked two questions only answerd one never heard from them again

I wanted to test drive a car that was on line- an Automatic Q2, was told it was a staff car so not available but I could try a manual!

The service from first message until sale was exceptional. Excellent communications, clear requirements and very flexible to ensure if I like the car I could take away same day as I was travelling over 200 miles to view the car.

Car wasn’t there that we went to test drive & no others in stock

Great communication, always replied to queries. Very helpful and approachable.