I bought a hybrid and I would of liked more information about the care. Charging etc.Having said that Amy (sales person) was very helpful and I rang her several times to explain certain details about the car. Amy was very professional and knowledgeable.
Verified User
•
Apr 2, 2022
4.0/5
4.0/5
I do not believe that the engine oil in my car was properly topped up during the service. This has now been rectified
Verified User
•
Apr 1, 2022
5.0/5
5.0/5
Great service but would like to be able to ring dealership directly without having to go through call centre.
Verified User
•
Mar 31, 2022
5.0/5
5.0/5
Would like to says thanks for delivering car back Tom me due to commitments I couldn’t get back to pick it up. My wife rang and spoke to a lady who arranged for it to be returned.
Verified User
•
Mar 31, 2022
5.0/5
5.0/5
Excellent, as usual.
Verified User
•
Mar 30, 2022
5.0/5
5.0/5
A service plan was discussed however because I purchased an electric vehicle it was not warranted to be beneficial.
Verified User
•
Mar 30, 2022
5.0/5
5.0/5
My son received his motability car offTony Foley hr was amazing and kept us informed all the way
Verified User
•
Mar 30, 2022
4.0/5
4.0/5
We're very happy with the service of the car, but the customer service was not what we had come to expected from other Audi dealerships. In particular:Had we not informed the receptionist of our free MOT, we would have been charged for this, Also, we had to wait for more than 20 minutes to collect the car, without any explanation for the delay or being offered tea or coffee.
Verified User
•
Mar 29, 2022
5.0/5
5.0/5
Big thanks to Jaime for the first class customer service and also the service team / technician. The Newcastle Scotswood Road Audi team are always spot on. Thank you again.Peter and Sharon Ross
Verified User
•
Mar 29, 2022
5.0/5
5.0/5
Very pleasant experience with very professional staff and a credit to your company
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
I bought a hybrid and I would of liked more information about the care. Charging etc.Having said that Amy (sales person) was very helpful and I rang her several times to explain certain details about the car. Amy was very professional and knowledgeable.
Verified User
•
Apr 2, 2022
4.0/5
4.0/5
I do not believe that the engine oil in my car was properly topped up during the service. This has now been rectified
Verified User
•
Apr 1, 2022
5.0/5
5.0/5
Great service but would like to be able to ring dealership directly without having to go through call centre.
Verified User
•
Mar 31, 2022
5.0/5
5.0/5
Would like to says thanks for delivering car back Tom me due to commitments I couldn’t get back to pick it up. My wife rang and spoke to a lady who arranged for it to be returned.
Verified User
•
Mar 31, 2022
5.0/5
5.0/5
Excellent, as usual.
Verified User
•
Mar 30, 2022
5.0/5
5.0/5
A service plan was discussed however because I purchased an electric vehicle it was not warranted to be beneficial.
Verified User
•
Mar 30, 2022
5.0/5
5.0/5
My son received his motability car offTony Foley hr was amazing and kept us informed all the way
Verified User
•
Mar 30, 2022
4.0/5
4.0/5
We're very happy with the service of the car, but the customer service was not what we had come to expected from other Audi dealerships. In particular:Had we not informed the receptionist of our free MOT, we would have been charged for this, Also, we had to wait for more than 20 minutes to collect the car, without any explanation for the delay or being offered tea or coffee.
Verified User
•
Mar 29, 2022
5.0/5
5.0/5
Big thanks to Jaime for the first class customer service and also the service team / technician. The Newcastle Scotswood Road Audi team are always spot on. Thank you again.Peter and Sharon Ross
Verified User
•
Mar 29, 2022
5.0/5
5.0/5
Very pleasant experience with very professional staff and a credit to your company