I was impressed by the developments taken to ensure customer safety. The lady who spoke to me on the telephone checked everything with me before l left, but the male members of staff seemed to ignore me when l asked for help even with little things like the WiFi password while l waited. Suffice to say l had to approach one who did give me a password which didn’t work & when l asked another man, well I’m still waiting for him to get back to me. Still feels like it’s a male dominated environment & the male staff did not make me feel comfortable or welcome. I will be going back to Silverlink next time
Verified User
•
Jul 27, 2020
4.0/5
4.0/5
Overall I’m delighted with the car. Paul was excellent to deal with throughout. However the car was supplied with only 2 months MOT, there is a small chip on the passenger door and there is a metallic burning smell as if a brake caliper is sticking which will require investigation. The car was delivered with the same mileage as the original video I was sent i.e. not sure it was road tested. It just feels as if the car has been rushed through by the service department or it would have been 5 stars all the way
Verified User
•
Jul 22, 2020
5.0/5
5.0/5
Didn’t have the car I was looking for but feel sure I will get a call soon when something suitable comes in. In no hurry but will wait for the Audi I would like .
Verified User
•
Jul 21, 2020
4.0/5
4.0/5
Too long waiting in show room after I had been called car was ready
Verified User
•
Jul 20, 2020
5.0/5
5.0/5
Staff were pleasant and helpful , work was carried out on time And to my satisfaction
Verified User
•
Jul 20, 2020
5.0/5
5.0/5
everything was smooth, clear and on time. Thanks!
Verified User
•
Jul 10, 2020
5.0/5
5.0/5
Excellent customer service and attentive with easy test drive process and brilliant insight to current order process.
Verified User
•
Jul 10, 2020
5.0/5
5.0/5
Josh was an absolute pleasure to do business with. Thank you for helping me x
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
I was impressed by the developments taken to ensure customer safety. The lady who spoke to me on the telephone checked everything with me before l left, but the male members of staff seemed to ignore me when l asked for help even with little things like the WiFi password while l waited. Suffice to say l had to approach one who did give me a password which didn’t work & when l asked another man, well I’m still waiting for him to get back to me. Still feels like it’s a male dominated environment & the male staff did not make me feel comfortable or welcome. I will be going back to Silverlink next time
Verified User
•
Jul 27, 2020
4.0/5
4.0/5
Overall I’m delighted with the car. Paul was excellent to deal with throughout. However the car was supplied with only 2 months MOT, there is a small chip on the passenger door and there is a metallic burning smell as if a brake caliper is sticking which will require investigation. The car was delivered with the same mileage as the original video I was sent i.e. not sure it was road tested. It just feels as if the car has been rushed through by the service department or it would have been 5 stars all the way
Verified User
•
Jul 22, 2020
5.0/5
5.0/5
Didn’t have the car I was looking for but feel sure I will get a call soon when something suitable comes in. In no hurry but will wait for the Audi I would like .
Verified User
•
Jul 21, 2020
4.0/5
4.0/5
Too long waiting in show room after I had been called car was ready
Verified User
•
Jul 20, 2020
5.0/5
5.0/5
Staff were pleasant and helpful , work was carried out on time And to my satisfaction
Verified User
•
Jul 20, 2020
5.0/5
5.0/5
everything was smooth, clear and on time. Thanks!
Verified User
•
Jul 10, 2020
5.0/5
5.0/5
Excellent customer service and attentive with easy test drive process and brilliant insight to current order process.
Verified User
•
Jul 10, 2020
5.0/5
5.0/5
Josh was an absolute pleasure to do business with. Thank you for helping me x