Having arranged to view a car with you and paid a £500 to reserve a viewing I was informed one hour into a 4 hour trip to you that the car had been chipped. Whilst I appreciate your honesty I would have expected a main dealer selling an own brand car to have put this vehicle through stringent and comprehensive testing and inspection before advertising the vehicle. I was very disappointed not to have the opportunity to examine this vehicle but also not to have this information earlier in the purchase process.Even more disappointing is 6 working days after I was told my £500 reservation deposit would be returned I have still not received it

Poor px price and price of new car

Good AfternoonPlease see below a non regulated issue received via our team mailbox.Many thanks.Regards.F and I ComplaintsManchester Head OfficeLookers House 1st Floor, Lookers Stoke, Bede Road, ST4 4GUlookers.co.ukFrom: Daiana GusatuSent: 20 March 2026 13:47To: Owen BlenkinsopCc: F and I ComplaintsSubject: Re: WARRANTYExternal Sender: Confirm legitimacy before acting.Hi Owen,It's been 10 days and I haven't heard anything from you. Can you please send over the car documents? And the DVLA website still shows the last V5 was issued in 2025.If I don't hear back from you, I'll contact DVLA directly on Monday and Trading Standards as well. It's been more than a month and I don't have any car documents and I keep being ignored.Regards,Daiana GusatuOn Tue, 10 Mar 2026 at 09:17, Daiana Gusatuwrote:Hi Owen,My friends live at that address and can post it to me. It's strange as I bought another car a week before the audi and I received the V5 4 days after I bought it.Also, I haven't received any documents for the car. You mentioned service history and something else which is in digital form. Can you please send me anything you have for the car? Reg - ND69FVTKind regards,Daiana GusatuOn Fri, 6 Mar 2026, 17:11 Owen Blenkinsop,wrote:Hi Daiana,No, I believe my admin staff done this last week. However I also know that the DVLA are running behind because there’s a few of my customers that haven’t received there’s yet either!Will there be no one to post this to your new address once this arrives at all? Or if someone dropped it off here I can post it to your new address for you!Kind Regards,Owen BlenkinsopSales ExecutiveNewcastle AudiSanderson Street, Elswick | Newcastle upon Tyne | NE4 7LAT: 0191 226 4500lookers.co.uk/audiFrom: Daiana GusatuSent: 06 March 2026 10:54To: Owen BlenkinsopSubject: Re: WARRANTYExternal Sender: Confirm legitimacy before acting.Hi Owen,Has it only been done yesterday? I am moving address tomorrow as I previously informed you.I still have not received an email from DVLA stating that I am the new registered keeper.Can you please give me the contact number from whoever is dealing with this?Kind regards,DaianaOn Thu, 5 Mar 2026 at 14:58, Owen Blenkinsopwrote:Hi Daiana,I have spoken with my admin team on this for you, and the change of keeper has been done from there side so the website should update soon and you should receive your V5 within the next 3-5 working days!I hope this makes sense.Kind Regards,Owen BlenkinsopSales ExecutiveNewcastle AudiSanderson Street, Elswick | Newcastle upon Tyne | NE4 7LAT: 0191 226 4500lookers.co.uk/audiFrom: Daiana GusatuSent: 02 March 2026 12:06To: Owen BlenkinsopSubject: Re: WARRANTYExternal Sender: Confirm legitimacy before acting.Hi Owen,No worries, I totally get it!Thank you for clarifying that for me.Another thing I wanted to check is the V5. It's been almost 2 weeks and I haven't received it yet. Also, I should have received an email saying that I was added as a registered keeper but I did not get an email. Just checked DVLA today and it says last V5 was issued last year:Kind regards,Daiana GusatuOn Mon, 2 Mar 2026 at 11:58, Owen Blenkinsopwrote:Hi Daiana,I hope you’re well, apologies for late reply its been non stop due to month end.The warranty itself will start after the 12 months has finished I have just had confirmation on this from my admin team. Audi Uk will send out a warranty document just like I’ve sent you this one with start date and end date on and contact numbers you may need!The car was serviced by ourselves through the preparation of the vehicle this gets done so the warranty can be approved and authorised on the car.I hope this makes sense.Kind Regards,Owen BlenkinsopSales ExecutiveNewcastle AudiSanderson Street, Elswick | Newcastle upon Tyne | NE4 7LAT: 0191 226 4500lookers.co.uk/audiFrom: Daiana GusatuSent: 27 February 2026 09:59To: Owen BlenkinsopSubject: Re: WARRANTYExternal Sender: Confirm legitimacy before acting.Hi Owen,Thank you for sending that!Few things to mention:- the cover start date is 18.02.2026 and cover period is 12 months. I was initially told this 12 month cover would start after the 3 months received from Audi. So the start date on the warranty should be 18.05.2026- it mentions that a service should be done as soon as the car was bought. Is this something that was done on the day I bought the car and we returned after the check up or do I need to book this?Thank you,Daiana GusatuOn Mon, 23 Feb 2026 at 17:23, Owen Blenkinsopwrote:Owen BlenkinsopSales ExecutiveNewcastle AudiSanderson Street, Elswick | Newcastle upon Tyne | NE4 7LAT: 0191 226 4500lookers.co.uk/audi

I have an Audi Gt e-tron (NG23 DWX). There is now an electrical fault, such that it was charging to 80% but recently now only charges to 100 miles, which is extremely restricting as you can imagine (I work as a doctor and hospital director across North Tyneside and Northumberland and am charging every day, sometimes additionally). I have reported it for repair but am told there is a greater than 2 months delay to have a courtesy care, and then the car will be off roads for 4-6 weeks. I've escalated this within the service team as this delay feels unacceptable, and was promised that someone would get back to me to discuss. This hasn't happened. This is due to an electric fault under warranty and I really would expect better service/response than the above. In 2024 I had an accident and bumper damager. Car was off the road for 4 months with repair (2 months bumper, 2 months getting Audi to reset the electricals. I'm surprised Audi hasn't yet set itself up well enough to deal with these issues with the number of electrical care you produce now. I'd really like an update as to what is happening and whether the necessary repair can be brought forward prior to the car not functioning at all!

But that’s not correct Ella that’s what I am trying to say but you just don’t seem to listen. How many times do I have to say the same thing.I would like to speak to your manager please as we are going around in circles.I have a warranty. The vehicle needs to undergo a maintenance inspection. SEE ATTACHED!!Sent from Outlook for iOS________________________________________From: Ella HoodSent: Tuesday, March 17, 2026 8:32:33 AMTo: Micky MilnerSubject: Re: ND22OAMGood Morning,With every appointment, your vehicle receives a Vehicle Health Check which is a Maintenance Inspection of your vehicle which covers the following;• Both front and rear brake pads and discs• Brake Fluid• Tyres• Suspension• Pollen Filter• Air Filter• Spark plugs/Diesel Fuel Filter• GearboxKind Regards,EllaElla HoodCustomer AdvisorLookers Customer Contact CentreAsama Court, Newcastle Business Park, Newcastle upon Tyne, NE4 7YDlookers.co.uk________________________________________From: Micky MilnerSent: Tuesday, March 17, 2026 8:04 AMTo: Ella HoodSubject: Re: ND22OAMExternal Sender: Confirm legitimacy before acting.EllaThat’s the second time you’ve had to apologise for there being such a delay. It’s not very good customer service!The booking card doesn’t appear to say a full maintenance inspection?ThanksMickySent from Outlook for iOS________________________________________From: Ella HoodSent: Monday, March 16, 2026 8:25:14 AMTo: Micky MilnerSubject: Re: ND22OAMMorning Micky,I do apologize you have had to email so much to get a reply.Yes, your vehicle will receive a full inspection on the day of your appointment.ThanksElla HoodCustomer AdvisorLookers Customer Contact CentreAsama Court, Newcastle Business Park, Newcastle upon Tyne, NE4 7YDlookers.co.uk________________________________________From: Micky MilnerSent: Monday, March 16, 2026 7:34 AMTo: Ella HoodSubject: Re: ND22OAMExternal Sender: Confirm legitimacy before acting.EllaI’ve emailed this 3 times this week but received no reply?Can you answer me please?MickySent from Outlook for iOS________________________________________From: Micky MilnerSent: Wednesday, March 11, 2026 4:55:54 PMTo: EllaHood@lookers.co.ukSubject: Fw: ND22OAMPlease see the email below. Can you confirm?Sent from Outlook for iOS________________________________________From: Micky MilnerSent: Monday, March 9, 2026 10:20 amTo: Ella HoodSubject: Re: ND22OAMMorning EllaNo worries that’s fine.Can you also include on the job card that the vehicle is to undergo a full inspection as per the warranty?ThanksMickySent from Outlook for iOS________________________________________From: Ella HoodSent: Monday, March 9, 2026 9:02:30 AMTo: Micky MilnerSubject: Re: ND22OAMMorning Micky,I do apologize for the late reply. The costing online for the Brake Fluid Change would have been if you were to have a service done on the day but with the vehicle getting a MOT done, I do have to quote the other price unfortunately. I have taken this off the job card now for you, and on the day it will only be the MOT which will be completed.ThanksElla HoodCustomer AdvisorLookers Customer Contact CentreAsama Court, Newcastle Business Park, Newcastle upon Tyne, NE4 7YDlookers.co.uk________________________________________From: Micky MilnerSent: Thursday, March 5, 2026 3:08 PMTo: Ella HoodSubject: Re: ND22OAMExternal Sender: Confirm legitimacy before acting.Can you reply please?Sent from Outlook for iOS________________________________________From: Ella HoodSent: Wednesday, February 18, 2026 2:00:28 PMTo: mickymilner33@hotmail.comSubject: ND22OAMGood morning,Thank you for your online booking. To confirm we have booked your vehicle to come into us on 18/03/2026 at 0800, at our Audi Newcastle.The cost of the MOT is £54.85.The cost of the Brake Fluid Change is £172.92.If you have any questions regarding your booking, don’t hesitate to contact me.Kind regards,EllaElla HoodCustomer AdvisorLookers Customer Contact CentreAsama Court, Newcastle Business Park, Newcastle upon Tyne, NE4 7YDlookers.co.uk

I Love Thier Catalogue

Very friendly and professional people.

I have never been contacted by the dealership. I placed an enquiry several weeks ago and have not heard anything since.

Please find email below and attached images in regards to a car I purchased on Wednesday last week.Having driven the car home which took me almost 5 hours I didn’t realise until I had time to have a proper look how disgusting and unclean the car had been handed to me.First picture, drivers side went to place some documents into the side and my hand was full of tobacco/cannabis and stickiness and managed to get a photo to see what was underneath!!!Second picture sticky dots all over which hasn’t been cleanedThird picture sticky sweet pressed into carpet which I cannot removeFourth picture – moved both passenger and drivers side and metal is completely sticky and dirtyTo top it I was advised that the car was in immaculate and have now noticed that the screen (sat nav) is all scratched!The list is endless and I am so disgusting and disappointed and expected more!Paula PritchardTeaching and Learning AdministratorWelwyn Garden City Training CentreAscot LaneWelwyn Garden CityAL7 4HLT: 07917 657192E: paula.pritchard@eastamb.nhs.ukW: www.eastamb.nhs.ukTwitter | Facebook | InstagramMy working hours are: Mon-Friday – 08:00am – 4:00pmFrom: Paula PritchardSent: 09 March 2026 09:35To: Paula PritchardCc: Jeffery Stephenson; Peter GlossopSubject: Re: Q2On 6 Mar 2026, at 11:17, Paula Pritchardwrote:Morning JeffreyHope you are well.I have noted when showing my friends my new car that there were chewy sweets between the seats and this morning I have found another pressed one pressed into the carpet and all dried and unable to remove!Also marks on in the car, black dots, on both exterior and internal which I have removed some myself.The whole experience was lovely however I am feel very deflated and disappointed with overall valet of the car.On 25 Feb 2026, at 17:17, Paula Pritchardwrote:I am sending shortly 😊On 25 Feb 2026, at 17:16, Jeffery Stephensonwrote:Hi PaulaIts ok just send it when your at home I have marked car Sold and im here until 6pmThanksJeffery StephensonSales ExecutiveNewcastle AudiSanderson Street, Elswick | Newcastle upon Tyne | NE4 7LAT: 0191 226 4500lookers.co.uk/audiFrom: Paula PritchardSent: 25 February 2026 16:24To: Jeffery StephensonSubject: Re: Q2External Sender: Confirm legitimacy before acting.Hiya JeffreySorry for the delay I am still not home what time are you at the office until?On 25 Feb 2026, at 13:42, Jeffery Stephensonwrote:Hi PeterAs discussed, car at £15799.00No Fuel on carTrain Tickets up to the value of £35 each to be reimbursed on deliveryThanksJeffery StephensonSales ExecutiveNewcastle AudiSanderson Street, Elswick | Newcastle upon Tyne | NE4 7LAT: 0191 226 4500lookers.co.uk/audi

The communication and care shown by the salesperson Daniel Blythe was outstanding.