I did not enquireI received a call but not received any list of cars as discussed !!RegardsPaul

From: chris.james90@sky.comSent: 02 June 2026 20:47To: customer.services@audi.co.uk; customer.services@vwfs.co.uk; customerresolutions@vwfs.co.uk; Steve Armstrong; Paul Hopper; FandComplaints@lookers.co.uk; complaint.info@financial-ombudsman.org.uk; consumer@tmo-uk.org; georgianogowczyk@sytner.co.ukSubject: CJ19MES - Chris James - Complaints & Vehicle RejectionExternal Sender: Confirm legitimacy before acting.Dear Sir/Madam, (Audi UK, Audi Finance, Lookers, Newcastle Lookers, Audi Wakefield, Financial Ombudsman, Motor Ombudsman)Re: Christopher JamesVehicle Registration: CJ19MESFinance Agreement Number: 440181754284Date of Purchase: 30/01/2026Complaint References:• Lookers Newcastle: 87900965• Audi Finance: RET-1431656• Audi UK: 06717289________________________________________I write further to my ongoing complaints across all parties listed above, and Audi UK’s previous decision to reject my formal rejection of the vehicle.This letter constitutes a formal escalation, renewed rejection, and notice of intent to pursue full remedy, including compensation, under the Consumer Rights Act 2015.________________________________________1. Background and Ongoing FailuresSince taking delivery of the vehicle on 30 January 2026, I have experienced unacceptable issues, including:• Numerous defects requiring intervention• A prolonged period without the use of the vehicle since 15 April 2026 (evening)• Failure to provide a like-for-like replacement vehicle• Continued financial burden (finance payments, insurance, tracker costs) for a vehicle not fit for purpose• Poor and fragmented customer service, including being repeatedly passed between Audi UK, Audi Finance, and Lookers, with no ownership or resolution• A failure of coordination between parties, resulting in delay, confusion, and lack of accountabilityNotwithstanding the above, I allowed what is clearly more than reasonable opportunity for repairs to be undertaken.________________________________________2. Serious Concerns Regarding Pre-Delivery and Quality ControlWhilst I have been provided with PDI evidence, no explanation or accountability has been provided as to how numerous faults were present at the point of my collection of the vehicle.This raises serious concerns regarding:• The adequacy of pre-delivery inspection processes• Quality assurance standards• Whether the vehicle was ever in a condition compliant with statutory requirements at the point of saleThis issue remains entirely unresolved.________________________________________3. Latest Incident – Further Damage to VehicleOn attending to collect the vehicle today, having made arrangements to leave work early, I identified further damage to the vehicle, namely:• Scratches to the driver’s side door• Scratches to the rear door• Damage to internal centre trim• Chipping to the central housing• Leather creasing to the driver’s seatThis represents a further deterioration of the vehicle’s condition, despite it being returned to you for rectification.________________________________________4. Repairs – Lack of VerificationI am informed that previous defects have now been rectified; however:• I have not accepted or taken possession of the vehicle due to the new damage identified• I therefore cannot verify whether the original defects have been properly resolvedIn any event, this is now a secondary issue, as the overall position has fundamentally escalated beyond repair.________________________________________5. Legal Position – Consumer Rights Act 2015Under the Consumer Rights Act 2015, goods must be:• Of satisfactory quality• Fit for purpose• As describedIt is unequivocal that the vehicle has failed to meet these statutory requirements.Further, the Act provides that where repair or replacement is unsuccessful, or not carried out within a reasonable time and without significant inconvenience, the consumer is entitled to a final right to reject.Given:• The duration of the issues (since January 2026)• The period without the vehicle (since 15 April 2026)• The repair attempts• The additional damage now identifiedIt is clear that Audi and its representatives have failed to remedy the defects within a reasonable time or without significant inconvenience.________________________________________6. Formal RejectionOn this basis, I confirm the following:I formally and unequivocally reject the vehicle.This position is now final and reflects:• The cumulative defects• The extended loss of use• The continued service failures• The deterioration in condition________________________________________7. Required RemedyI now require, without further delay:Either:1. A full refund of all sums paid under the agreement; or2. A replacement vehicle, new, of equivalent specification, and confirmed to be free from defectsIn addition:I require financial compensation to account for:• Loss of use of the vehicle since 15 April 2026• Inconvenience, disruption, and time lost• Ongoing financial outlay, including:o Finance paymentso Insuranceo Tracker costs• The significant stress and impact caused by this ongoing matter________________________________________8. Customer Experience and Conduct ConcernsIt is important to place on record that:• I have been systematically passed between departments• Meaningful responses have been delayed or not provided• There is a clear absence of ownership across Audi UK, Audi Finance, and Lookers• At times, communication has been such that it appears matters are being delayed or ignored in the hope they will dissipateThis has resulted in a complete loss of confidence in Audi as a brand and service provider.________________________________________9. Escalation and Reservation of RightsThis matter has now been formally escalated to the Financial Ombudsman & Motor Ombudsman.In the absence of a prompt and satisfactory resolution, I expressly reserve all rights to:• Pursue recovery of all losses• Seek further damages where applicable• Escalate through formal legal channels without further noticeNothing in this correspondence shall be taken as a waiver of any rights.________________________________________10. Required ResponseI require a formal written response from all parties confirming your proposed resolution.Given the extent and duration of this matter, I expect this as a matter of urgency.________________________________________Yours faithfully,Chris James

Following an on line part exchange enquiry, I was bombarded with emails and phone calls.

Enthusiastic and positive reaction to my query

I called Audi about faults with our Etron in January 2026 & got a repair slot with Newcastle Audi on 27th Feb 26. There were 3 faults:Metal on metal noise while the car was turned onBrake pads warning alarm kept going offOne charging port was faulty (we had both ports replaced in Jan 2024)On 2nd March we got an email from Audi to say there was a problem with the gearbox or motor, that the car would have to be stripped down completely to investigate & this might be covered by Audi or it might cost us £2500+.On 18th March Audi confirmed there was a problem with the charging port - we argued that they should pay for the repair, as we'd had the charging ports replaced in Jan 2024, that they should last more than 2 years, plus we'd logged the fault within 2 years warranty.We got no reply from Audi for weeks - we called and emailed Newcastle Audi many times, but received no reply. All the time we were without a car or a courtesy car.On 26th March we raised a complaint with Audi central customer services. They kept telling us they’d make a decision about assisting with costs for the charging ports, but kept missing the deadline.By 14th April we still had no decision from AudiOn 17th April, we raised a complaint with Lookers and got a ticket number 87693686By 29th April 2026 Audi central agreed to pay for the charging port issue and the motor problem they'd identified - we collected the car from Newcastle Audi on 1st May 2026.However, when we got the car back, 2 of the 3 original faults that we'd logged in February had not been fixed - the Brake Pads fault and the fan noise were exactly the same as when we put the car in for repair 9 weeks earlier.We took the car back to Audi again on 6th May 26On 12th May we got an email to say that the brake pads fault and the fan noise fault hadn't actually been dealt with in the 9 weeks in the repair shop and that these repairs would now cost us over £4000 to fix.We complained & asked for a discount, due to Audi Newcastle's failure to fix the reported faults, the huge inconvenience & expense of taxing/insuring/parking a car we haven't been able to use for over 3 months and the terrible customer service we'd received from Audi Newcastle since February.Audi Newcastle have offered a 10% discount on the work.We do not feel this reflects the level of incompetence, inconvenience and complete lack of customer care throughout.We emailed Audi Newcastle to express our disappointment with their offer - they are refusing to offer a more appropriate discount and they still have our Etron in the repair shop.

Dear Sir/Madam,I am writing to formally escalate a complaint regarding the handling of my recent recall appointment for my Audi Q5.I was explicitly advised that my vehicle would be completed and ready for collection by 5:00 pm on the same day. Relying on this confirmed timeframe, I arranged my personal commitments and delivered the vehicle to your dealership.However, at a later stage, I was informed that the required part was not available and that the vehicle would not be ready until the following day. This indicates a clear failure in scheduling and parts verification prior to confirming the appointment.I consider this situation unacceptable. Providing a confirmed completion time without ensuring that the necessary parts were available amounts to poor operational control and has caused avoidable disruption.As a direct consequence, I have effectively lost two days due to this appointment: one day based on the original commitment, and an additional day due to the delay. This represents a serious inconvenience that could have been entirely avoided with proper planning and communication.I request a clear explanation of how this appointment was scheduled under these conditions, and what measures will be taken to prevent similar occurrences in the future. I also expect appropriate consideration for the inconvenience caused.I look forward to your prompt response.Yours faithfully,Ahmad ghorbani

You contacted me suggesting a new car, got some details, then never bothered to get back to me so a total waste of my time.

The salesman James Custance was brilliant. From first establishing what spec of vehicle I was looking for to offering a test drive I felt very confident I was dealing with a true professional.

1) i left vechile for two days for an issue with boot not opening with key fob. Twice they told this was sorted and it just not working. My warranty already paid for parts and still not working.2) car main battery just shut down for no reason and just need one second boost. This was reported and was told it was because of the parking sensor. Aa looked at it and told it was not parking sensor. It is software as this is not draining battery and this issue was therr before the parking sensor was fitted.I already did leave vechile with audi for two days and nothing eas sorted. Now i can not bee booked in to look at this for 3 months.Also charging cable got stuck and i could not take plug out and had to do manually.I was told by aa all this is pointing some software issueCan you pls contact me by mail regarding this.It is a disgrace as i left vechile almost three times for same thing and nothing was sortedI need this sorted as soon as possible

Hi thereI'm writing regarding my 2016 TTS (KV16LWU). The vehicle developed faults with the suspension and adaptive headlight system on the 29th of April. I contacted you on the same day. The earliest appointment you could offer was the 29th of July, i.e. in 3 months. I was quite surprised by this - I was told you "tend to be busy" at this time of year. The person that I spoke to recommended that I contact roadside assistance, as recovery would lead to assessment within 5 days. Unfortunately, there was no option to purchase Audi roadside assistance the last time I renewed my warranty, so I had to go with the AA. I rang the AA but they declined to assess the vehicle because it can still technically be driven. Since then, I've avoided driving the vehicle because the suspension is extremely bouncy and the handling has significantly deteriorated.I approached Audi Extended Warranty customer service support, but they were of the opinion that this is a dealership issue. I was advised to contact Audi customer service support, who told me that it's a franchise issue. It feels like I'm going around in circles, with no one taking responsibility.I think it's unacceptable to have to wait three months for the car to be assessed and repaired. I'd like the car to be assessed within the next week or two. If that is not possible, I'd like you to arrange to have the car sorted by my preferred indie mechanic, Swift Motor Engineering.I would have emailed you directly, rather than using this form, but there didn't seem to be any option to do that. I wanted to do so to copy in my husband, Martyn Jones, the extended warranty policyholder and registered keeper of the car.Paul