HiPlease see the below emails from myself to Audi, and then Audi to myself, they suggested contacting the dealership we bought the car/s from.FYI, The car has been serviced regularly by my local garageThanksAlison NesbittBegin forwarded message:On Wednesday, June 17, 2026, 9:18 am, Audi Customer Serviceswrote:Re: Audi A3 - NG72 TLXDear AlisonThank you for contacting Audi UK Tuesday 16 June regarding your experience and feedback for your Audi A3.I am sorry to hear that you have experienced any type of issues with your Audi A3 and for any disappointment that this has caused.As here at Audi UK we are unable to see you or the vehicle, we rely on our Approved Audi Centre Network to investigate any issues for you, using their wealth of experience and knowledge combined with their advanced diagnostic equipment to identify the cause of your concern. Please contact your local Audi Centre as I am confident that one of my colleagues in the Service Team will be happy to assist you once given the opportunity to investigate. Additionally, it will allow us to liaise directly with the centre and, if needed, offer further support.Once the inspection has been completed, our Customer Service Team will be happy to assist further, and I will be in a position to escalate this to the regionalised Customer Relations Manager accordingly.You can find your nearest Audi Centre here:https://www.audi.co.uk/owners-area/locate-a-centre.htmlI hope this information proves useful. If I can be of any further assistance, please do not hesitate to contact me on the details below.I will now look to close your case but this can be re-opened at any time if you do require further support.You may receive a survey about the service that I have provided. I would be grateful if you have the time to complete this, as it will help me to provide the best customer experience possible.I would like to take this opportunity to thank you for providing me with an opportunity to respond.Thank you for contacting Audi UK.Kind regardsChloe DunningtonCustomer Relations Manager0113 526 4138Audi UKYeomans DriveBlakelandsMilton KeynesMK14 5ANT: 0800 699 888E: customer.services@audi.co.ukthread::37fa2LifI-6xgW35nX8leWY::HiI just wanted to complain and make my feelings clear on what I think of Audi.My car (NG72TLX) only has 19,000 miles on and just out of warranty (Jan) and already it’s going into limp mode, sounds like a tank and even the music system has issues linking to my phone now.When I took it to a country wide well know chain garage for a quick check, they said the Audis now are getting known for poor quality electrics, not at all what I thought as we’ve bought three new Audi’s in a row (the first was part of the emissions scandal)I seriously doubt we will return for a new car if this is the quality Audi are producing and how has this all started happening just as it came out of warranty!!Really, really disappointed with Audi as they are supposed to be a premium brand, definitely not in my experience and will keep that thought for the future.Alison Nesbitt

For the attention of Richard BarnesI have just had a call from Lauren at Norwich Audi that despite thinking they had sorted the issue yesterday when the car was taken for a further test drive today under different conditions the technician discovered that issue remained unresolved. Lauren has now told me that the next step is to completely strip the dashboard back to try and identify the source of the noise. This I am told is a long and complicated process so I am not likely to see my car back for some time assuming they can find the problem in the first place. I can manage without a vehicle for this week but if this drags on into next week then Audi UK are going to need to supply me with a loan vehicle until such a time as mine is fixed. If this second attempt to resolve the issue is not successful I will be looking to reject the car from the supplying dealership Newcastle Audi (lookers) Under the Consumer Rights Act 2015 as not being of satisfactory quality and free from any defect.Very disappointed with both the quality of the product and the lack of engagement from the supplying dealership despite them having been made aware of the issue. Norwich Audi have been very good in terms of keeping me updated.Hugo Pryce

Worth the extra miles.From the moment we arrived to the moment we left with our new car we were looked after perfectly,It was worth us travelling from Carlisle to Newcastle Audi, lots of cars to view, plenty of staff on hand, all polite and no pushy sales tactics. Good communication with customers.We felt like valued customers. Special thanks to Matthew Goodwin who overseen our purchase and of course his Business Manager who organised the price. Not forgetting the ladies who provided the coffee.Anne and Andrew Sinclair

Daryn has been really helpful in passing information on to me regarding the car im enquiring about.Even though its his day off

No test drive, spare key doesn’t work, rushed out

Customer Name: Mrs. TelfordOur Reference Number: RET-1582358MR22TELDear SirsWe have received a complaint from Mrs. Telford.Further to the below, an SQD case has been raised internally to review the recurring engine management fault, which will address the underlying technical concerns.However, the primary focus of this complaint is the delay in securing an inspection appointment. While we understand an appointment has already been offered, the customer has expressed dissatisfaction given the nature of the warning light and their long-standing relationship with your Centre.The customer has specifically requested to be contacted to discuss this further and explore the possibility of an earlier appointment.We have reviewed this and believe the complaint to be the responsibility of yourselves and, as such, you are best placed to investigate and respond to the customer.In line with FCA regulations, we are transferring the complaint to you; in the understanding you will resolve this with the customer. We have also provided the customer with your contact details and advised them to expect contact from you.Their contact details are as follows:Mrs Michelle Telford

Daryn has been excellent throughout the purchase of my new car. Always keeping me up to date with the process.

After entering some details online to obtain a part-exchange quote, I was bombarded with emails and unwanted phone calls.

For the Attention Paul Hopper (Head of Business) Karl Timlin (General Sales Manager)Dear Sales ManagerRe Purchase of Audi A3 (ND22 HVT) now it has a private reg on AB63 JUNIncorrect tyres fitted prior to saleI am writing on behalf of Mr Anthony Blackburn owner of the car and would like to lodge a formal complaint regarding the 22 regAudi A3 that Anthony purchased last October from Audi NewcastleThe Vehicle recently underwent its MOT Test during which it was discovered that the car has been supplied with a mixed ,non standardTyre configuration. The front Axle is fitted with the correct factory spec 225/45/17 tyres butt the rear axle has been fitted with incorrect215/45/17 tyres, as a Audi Approved Used Vehicle this car was sold with the guarantee of a Rigorous Multi Point Inspection,Selling a vehicle with a different tyre sizes across the front and rear axles directly breaches Audis Preparation Standards.Furthermore running a smaller rolling radius on the rear axle alters wheel speed data which compromises the vehicles ElectronicStability Programme (ESP) and breaking geometry.Under the Consumer Rights Act 2015 goods must be of satisfactory quality,delivering a Premium Vehicle with an mismatched andmismatced tyre set up fails the statuory requirements.This should of easily been identified during your Pre Sales Check.To resolve this issue, Anthony requires Audi Newcastle to cover the full cost of supplying and fitting two correct Brand New 225/45/17Tyres to the rear axle so that the car matches factory specification.Because the car has now been flagged at MOT Anthony looks forward to your urgent response within 48 hours to confirm how you willArrange this correctionKind RegardsMargaret Sewell (on behalf of Anthony Blackburn)Name Margaret SewellPhone 07442177013E-mail margys@hotmail.co.uk

Depreciation on electric vechiles was never mentioned on purchase.Got a massive shock when thinking of changing too another Audi