Dear Customer Services,I am writing to raise a formal complaint regarding two Audi Q6 e-tron Edition 1 Quattro vehicles that we purchased in February, registration numbers LR75 WRL and RE75 MJJ.To begin with, the advertised swipe-to-open boot function has never worked on either vehicle since delivery. While disappointing, this issue is minor compared to the ongoing and extensive faults affecting RE75 MJJ.Since taking ownership, this vehicle has suffered from persistent electrical issues. The dashboard and centre console regularly display fault warnings and error messages, the boot lock continually fails, and the alarm activates intermittently for no apparent reason. This has repeatedly disturbed our household and neighbours, often during the early hours of the morning. It is both embarrassing and completely unacceptable for a vehicle of this age and value.We first reported these issues on 29 March 26 and were instructed by Audi to contact roadside assistance. The technician who attended advised that the vehicle required a replacement boot lock and a full diagnostic inspection by an Audi dealership. The vehicle was subsequently booked into Audi Silverlink Newcastle on 13 April 26.Despite the severity of the issues, we were not provided with a courtesy vehicle, causing significant inconvenience and forcing us to make alternative arrangements at our own expense.Upon collection, we were informed that diagnostics had identified multiple faults. However, we were then told that Audi did not yet have the necessary software update available to rectify them. We were also advised that replacement boot locks were unavailable. In other words, Audi had identified the faults but was unable to repair them because neither the software nor the required parts existed within your network.Months later, we continue to experience the same problems. The vehicle remains unreliable, the alarm continues to activate without warning, and we have received no meaningful resolution or timescale for repair.Frankly, I find this situation appalling. Audi positions itself as a premium manufacturer, yet we have spent a substantial amount of money on two flagship electric vehicles, one of which has been plagued with faults from almost the outset. Even more concerning is that Audi appears unable to provide either the parts or software required to repair a vehicle that it is actively selling to customers.The lack of communication, support and urgency shown throughout this process has been extremely disappointing. We have been left driving a vehicle with known faults, no clear repair plan, and no indication of when a permanent solution will be available.I would like an immediate response addressing the following:1. When will the required software updates be available for RE75 MJJ?2. When will replacement boot lock components be available?3. What action Audi intends to take to permanently resolve these issues?I expect this matter to be escalated urgently and for a clear resolution plan to be provided without further delay.I look forward to your prompt response.Kind RegardsSarah

asked two questions only answerd one never heard from them again

I wanted to test drive a car that was on line- an Automatic Q2, was told it was a staff car so not available but I could try a manual!

The service from first message until sale was exceptional. Excellent communications, clear requirements and very flexible to ensure if I like the car I could take away same day as I was travelling over 200 miles to view the car.

Car wasn’t there that we went to test drive & no others in stock

Great communication, always replied to queries. Very helpful and approachable.

I did not enquireI received a call but not received any list of cars as discussed !!RegardsPaul

From: chris.james90@sky.comSent: 02 June 2026 20:47To: customer.services@audi.co.uk; customer.services@vwfs.co.uk; customerresolutions@vwfs.co.uk; Steve Armstrong; Paul Hopper; FandComplaints@lookers.co.uk; complaint.info@financial-ombudsman.org.uk; consumer@tmo-uk.org; georgianogowczyk@sytner.co.ukSubject: CJ19MES - Chris James - Complaints & Vehicle RejectionExternal Sender: Confirm legitimacy before acting.Dear Sir/Madam, (Audi UK, Audi Finance, Lookers, Newcastle Lookers, Audi Wakefield, Financial Ombudsman, Motor Ombudsman)Re: Christopher JamesVehicle Registration: CJ19MESFinance Agreement Number: 440181754284Date of Purchase: 30/01/2026Complaint References:• Lookers Newcastle: 87900965• Audi Finance: RET-1431656• Audi UK: 06717289________________________________________I write further to my ongoing complaints across all parties listed above, and Audi UK’s previous decision to reject my formal rejection of the vehicle.This letter constitutes a formal escalation, renewed rejection, and notice of intent to pursue full remedy, including compensation, under the Consumer Rights Act 2015.________________________________________1. Background and Ongoing FailuresSince taking delivery of the vehicle on 30 January 2026, I have experienced unacceptable issues, including:• Numerous defects requiring intervention• A prolonged period without the use of the vehicle since 15 April 2026 (evening)• Failure to provide a like-for-like replacement vehicle• Continued financial burden (finance payments, insurance, tracker costs) for a vehicle not fit for purpose• Poor and fragmented customer service, including being repeatedly passed between Audi UK, Audi Finance, and Lookers, with no ownership or resolution• A failure of coordination between parties, resulting in delay, confusion, and lack of accountabilityNotwithstanding the above, I allowed what is clearly more than reasonable opportunity for repairs to be undertaken.________________________________________2. Serious Concerns Regarding Pre-Delivery and Quality ControlWhilst I have been provided with PDI evidence, no explanation or accountability has been provided as to how numerous faults were present at the point of my collection of the vehicle.This raises serious concerns regarding:• The adequacy of pre-delivery inspection processes• Quality assurance standards• Whether the vehicle was ever in a condition compliant with statutory requirements at the point of saleThis issue remains entirely unresolved.________________________________________3. Latest Incident – Further Damage to VehicleOn attending to collect the vehicle today, having made arrangements to leave work early, I identified further damage to the vehicle, namely:• Scratches to the driver’s side door• Scratches to the rear door• Damage to internal centre trim• Chipping to the central housing• Leather creasing to the driver’s seatThis represents a further deterioration of the vehicle’s condition, despite it being returned to you for rectification.________________________________________4. Repairs – Lack of VerificationI am informed that previous defects have now been rectified; however:• I have not accepted or taken possession of the vehicle due to the new damage identified• I therefore cannot verify whether the original defects have been properly resolvedIn any event, this is now a secondary issue, as the overall position has fundamentally escalated beyond repair.________________________________________5. Legal Position – Consumer Rights Act 2015Under the Consumer Rights Act 2015, goods must be:• Of satisfactory quality• Fit for purpose• As describedIt is unequivocal that the vehicle has failed to meet these statutory requirements.Further, the Act provides that where repair or replacement is unsuccessful, or not carried out within a reasonable time and without significant inconvenience, the consumer is entitled to a final right to reject.Given:• The duration of the issues (since January 2026)• The period without the vehicle (since 15 April 2026)• The repair attempts• The additional damage now identifiedIt is clear that Audi and its representatives have failed to remedy the defects within a reasonable time or without significant inconvenience.________________________________________6. Formal RejectionOn this basis, I confirm the following:I formally and unequivocally reject the vehicle.This position is now final and reflects:• The cumulative defects• The extended loss of use• The continued service failures• The deterioration in condition________________________________________7. Required RemedyI now require, without further delay:Either:1. A full refund of all sums paid under the agreement; or2. A replacement vehicle, new, of equivalent specification, and confirmed to be free from defectsIn addition:I require financial compensation to account for:• Loss of use of the vehicle since 15 April 2026• Inconvenience, disruption, and time lost• Ongoing financial outlay, including:o Finance paymentso Insuranceo Tracker costs• The significant stress and impact caused by this ongoing matter________________________________________8. Customer Experience and Conduct ConcernsIt is important to place on record that:• I have been systematically passed between departments• Meaningful responses have been delayed or not provided• There is a clear absence of ownership across Audi UK, Audi Finance, and Lookers• At times, communication has been such that it appears matters are being delayed or ignored in the hope they will dissipateThis has resulted in a complete loss of confidence in Audi as a brand and service provider.________________________________________9. Escalation and Reservation of RightsThis matter has now been formally escalated to the Financial Ombudsman & Motor Ombudsman.In the absence of a prompt and satisfactory resolution, I expressly reserve all rights to:• Pursue recovery of all losses• Seek further damages where applicable• Escalate through formal legal channels without further noticeNothing in this correspondence shall be taken as a waiver of any rights.________________________________________10. Required ResponseI require a formal written response from all parties confirming your proposed resolution.Given the extent and duration of this matter, I expect this as a matter of urgency.________________________________________Yours faithfully,Chris James

Following an on line part exchange enquiry, I was bombarded with emails and phone calls.

Enthusiastic and positive reaction to my query