I called Audi about faults with our Etron in January 2026 & got a repair slot with Newcastle Audi on 27th Feb 26. There were 3 faults:Metal on metal noise while the car was turned onBrake pads warning alarm kept going offOne charging port was faulty (we had both ports replaced in Jan 2024)On 2nd March we got an email from Audi to say there was a problem with the gearbox or motor, that the car would have to be stripped down completely to investigate & this might be covered by Audi or it might cost us £2500+.On 18th March Audi confirmed there was a problem with the charging port - we argued that they should pay for the repair, as we'd had the charging ports replaced in Jan 2024, that they should last more than 2 years, plus we'd logged the fault within 2 years warranty.We got no reply from Audi for weeks - we called and emailed Newcastle Audi many times, but received no reply. All the time we were without a car or a courtesy car.On 26th March we raised a complaint with Audi central customer services. They kept telling us they’d make a decision about assisting with costs for the charging ports, but kept missing the deadline.By 14th April we still had no decision from AudiOn 17th April, we raised a complaint with Lookers and got a ticket number 87693686By 29th April 2026 Audi central agreed to pay for the charging port issue and the motor problem they'd identified - we collected the car from Newcastle Audi on 1st May 2026.However, when we got the car back, 2 of the 3 original faults that we'd logged in February had not been fixed - the Brake Pads fault and the fan noise were exactly the same as when we put the car in for repair 9 weeks earlier.We took the car back to Audi again on 6th May 26On 12th May we got an email to say that the brake pads fault and the fan noise fault hadn't actually been dealt with in the 9 weeks in the repair shop and that these repairs would now cost us over £4000 to fix.We complained & asked for a discount, due to Audi Newcastle's failure to fix the reported faults, the huge inconvenience & expense of taxing/insuring/parking a car we haven't been able to use for over 3 months and the terrible customer service we'd received from Audi Newcastle since February.Audi Newcastle have offered a 10% discount on the work.We do not feel this reflects the level of incompetence, inconvenience and complete lack of customer care throughout.We emailed Audi Newcastle to express our disappointment with their offer - they are refusing to offer a more appropriate discount and they still have our Etron in the repair shop.

Dear Sir/Madam,I am writing to formally escalate a complaint regarding the handling of my recent recall appointment for my Audi Q5.I was explicitly advised that my vehicle would be completed and ready for collection by 5:00 pm on the same day. Relying on this confirmed timeframe, I arranged my personal commitments and delivered the vehicle to your dealership.However, at a later stage, I was informed that the required part was not available and that the vehicle would not be ready until the following day. This indicates a clear failure in scheduling and parts verification prior to confirming the appointment.I consider this situation unacceptable. Providing a confirmed completion time without ensuring that the necessary parts were available amounts to poor operational control and has caused avoidable disruption.As a direct consequence, I have effectively lost two days due to this appointment: one day based on the original commitment, and an additional day due to the delay. This represents a serious inconvenience that could have been entirely avoided with proper planning and communication.I request a clear explanation of how this appointment was scheduled under these conditions, and what measures will be taken to prevent similar occurrences in the future. I also expect appropriate consideration for the inconvenience caused.I look forward to your prompt response.Yours faithfully,Ahmad ghorbani

You contacted me suggesting a new car, got some details, then never bothered to get back to me so a total waste of my time.

The salesman James Custance was brilliant. From first establishing what spec of vehicle I was looking for to offering a test drive I felt very confident I was dealing with a true professional.

1) i left vechile for two days for an issue with boot not opening with key fob. Twice they told this was sorted and it just not working. My warranty already paid for parts and still not working.2) car main battery just shut down for no reason and just need one second boost. This was reported and was told it was because of the parking sensor. Aa looked at it and told it was not parking sensor. It is software as this is not draining battery and this issue was therr before the parking sensor was fitted.I already did leave vechile with audi for two days and nothing eas sorted. Now i can not bee booked in to look at this for 3 months.Also charging cable got stuck and i could not take plug out and had to do manually.I was told by aa all this is pointing some software issueCan you pls contact me by mail regarding this.It is a disgrace as i left vechile almost three times for same thing and nothing was sortedI need this sorted as soon as possible

Hi thereI'm writing regarding my 2016 TTS (KV16LWU). The vehicle developed faults with the suspension and adaptive headlight system on the 29th of April. I contacted you on the same day. The earliest appointment you could offer was the 29th of July, i.e. in 3 months. I was quite surprised by this - I was told you "tend to be busy" at this time of year. The person that I spoke to recommended that I contact roadside assistance, as recovery would lead to assessment within 5 days. Unfortunately, there was no option to purchase Audi roadside assistance the last time I renewed my warranty, so I had to go with the AA. I rang the AA but they declined to assess the vehicle because it can still technically be driven. Since then, I've avoided driving the vehicle because the suspension is extremely bouncy and the handling has significantly deteriorated.I approached Audi Extended Warranty customer service support, but they were of the opinion that this is a dealership issue. I was advised to contact Audi customer service support, who told me that it's a franchise issue. It feels like I'm going around in circles, with no one taking responsibility.I think it's unacceptable to have to wait three months for the car to be assessed and repaired. I'd like the car to be assessed within the next week or two. If that is not possible, I'd like you to arrange to have the car sorted by my preferred indie mechanic, Swift Motor Engineering.I would have emailed you directly, rather than using this form, but there didn't seem to be any option to do that. I wanted to do so to copy in my husband, Martyn Jones, the extended warranty policyholder and registered keeper of the car.Paul

Saw Kai regarding proposed purchase of new car later this year. Unfortunately figures/deal envisaged was out of budget.

The sales executive was extremely helpful

Good morning, firstly up until this incident I have been very happy with the service. My car was in for its service, inspection and I asked for the brake fluid and cabin filter to be replaced on 11th February.. On route the washer fluid level light came on, rather than head back home to top it up I continued to the dealership. On collecting the car I paid my bill and was then handed the invoice and receipt. Returning home I noted I had been charged £11 for topping up the screen wash, it was not a charge I had authorised and the last time it was topped up at an Audi dealership there was no cost. Although in the scheme of things £11 was a very small part of my bill but still a charge I would have thought you would have sought prior approval to. I have several litres of screen wash in the garage at home that I regularly buy from your dealership and top up my car when needed.I recently needed to top up the screen wash at home and have found that the washer fluid filler strainer is missing. It wasn’t noted on the service or inspection as missing and given I was charged for topping up the fluid, it can’t be something that wouldn’t have been picked up. My understanding is things like this are noted to the customer, as has been my experience in the past having owned Audi cars for over 20 years. I contacted the dealership twice by phone and was told service would call me back. This never happened and I attended in person on 30th April to raise the issue. The service advisor I spoke to told me they would seek a replacement and be in touch. That was nearly 3 weeks ago and I still haven’t heard anything? Unfortunately on this occasion I feel that your service has fallen below the standard your customers have come to expect. I would like to bring this to your attention and ask for your response in relation to the missing washer fluid filler strainer?

Nobody phoned back after ringing three times