I had an appointment to look at an Audi TT. Just as well I checked the website the day before the appointment to check if the car was still available. It wasn’t! No call from yourselves to let me know. I saved myself a wasted journey.

For the attention of The General Manager, Lookers Audi Newcastle,Vehicle Order and Agreement – Enquiry No. 8165457“Salesman” – James CustanceIt was not until AFTER having placed the order for my new car way back on 25/09/25, that I was given any indication whatsoever that there would be a very long lead-time before I would be able to take delivery. This is despite me making it very clear at the time that the intention was to have this coincide with the expiry of the rental contract on my existing Audi, which was 25/11/25.Despite asking for pressure to be put on to expedite matters, nothing was done, and it was not until 20/01/26 that I was told the car would not even be built until (possibly) 20/02/26, and that therefore I should not expect to receive the car until (possibly) the end of APRIL 2026, SEVEN MONTHS after it was ordered! At that time I seriously considered cancelling the order, looking at several alternatives, however, I decided to put up with the delay.Since then, all throughout, it has been like “pulling back teeth” trying to get updates on the progress of the car, from build [03/03/26], to shipment via Mexico [09/04/26], and then from Emden, over to Port of Tyne [24/04/26].Having heard absolutely nothing from the dealership, totally exasperated and frustrated with the diabolical service, I called the dealership last Thursday morning 30/04/26, expressing my total dissatisfaction at the lack of an update regarding expected delivery of the car to me.I was told that the car was in Tyne Dock and that “delivery would be soon”! I replied that this was not good enough and demanded that further urgent enquiries be made, and an immediate update be provided.In keeping with the abysmal communication and service, I was not even given the courtesy of a reply, so by the following afternoon 01/05/26 I sent another email. The response, to my utter dismay, was that “we are no further forward”. I replied that this was a joke, and demanded the contact details so that I could raise a formal complaint, to which I was informed that the Lookers’ General Manager had been copied into the correspondence.It is now Thursday 07/05/2026, a FULL WEEK since a complaint was supposed to have been raised internally within the dealership during which time, unbelievably, I have not even been contacted by anyone, let alone received the courtesy of any meaningful update as to when I can expect to take delivery of my new car.I find this insulting!The attitude displayed to me has been one of complete indifference and disinterest, that is, on the odd occasion when I did actually get a response to my emails! Customer service has been abysmal and wholly unacceptable; communication totally lacking, including worryingly, very little having actually been put in writing; with proactive intervention, (fighting the Customer's corner), non-existent.Despite the fact that buying a new car represents the second largest purchase, (behind buying a new home), which anyone would ever make in their lifetime, it is obvious that, to Lookers Newcastle Audi, a £70,000 new car is simply just another "widget". The attitude is one of get the order, move onto the next one, and afterwards, wash your hands of it, blaming everybody else for anything which might go wrong along the way.As for Audi, the marquee iconic brand, and so-called “German excellence”, well, its a pity Lookers Newcastle can't properly keep Customers updated throughout "their journey".You can purchase a replica football shirt for £15 from the other side of the World, and you'd be able to track it online on an hourly basis, from order, to it being dropped off at your door!Unless this really is just a case of widespread and wholescale apathy, it appears that the dealership has no clue whatsoever as to the whereabouts of my car in terms of clearance from Port of Tyne, to me taking delivery.Furthermore, the fact that this car was ordered in September 2025 seems not to make one jot of difference when it comes to applying any kind of pressure as regards preferential treatment.This will be my FIFTH new Audi handled through Audi Newcastle over the last 16 years or so. I assure you that it will be the last, and, I will do everything in my power to persuade my own Company’s Fleet Manager (25 vehicles) never to sets foot anywhere near you in the future too!I intend to circulate this upwards within Lookers, within Audi itself.John McCrearyJames A. Jobling and Company Limited7th May 2026M: 07768 116732

HelloI bought extended warranty and every year it has a maintenance inspection. I tried to book this in and Ella Hood of your customer service team repeatedly tried to sell me a package for £500. She couldn’t understand how my car could have a free inspection. She couldn’t understand a basic warranty. It took me 4 weeks to finally get someone to intervene and book my car in. I then needed the suspension springs replacing which happened on 07/04/2026. I’ve asked 6 times now via email for this work to be added to the service record. I’m still no further forward. Your customer service and after sales is absolutely appalling. I have been left with no alternative but to make a complaint.

I am writing to formally complain about the service, or lack thereof, regarding my Audi A1 (NA22 TTU), purchased, in full, from your dealership on 15th December 2025.The vehicle’s engine failed and seized on 19th March 2026, less than three months after purchase and with fewer than 1,000 miles driven. The vehicle was recovered by Audi on 19th March 2025, and I had confirmation that the engine has suffered a terminal failure but not had any updates since then. I would like an explanation of what caused this as no warning lights came up on the dashboard prior to it happening and am concerned it may happen again.Under the Consumer Rights Act 2015, the vehicle is clearly not of satisfactory quality or fit for purpose. While I initially allowed you the opportunity to repair the vehicle, I am now drawing your attention to the following:1. Unreasonable Delay: The vehicle has been in your possession for almost seven weeks with zero progress reported.2. Lack of Communication: My attempts to seek updates have resulted in your staff telling me not to contact the dealership because they are 'too busy' and will update me weekly on a Wednesday which has still not happened. This is entirely unacceptable.If the repair cannot be completed to my satisfaction within a reasonable timeframe, or if communication does not improve immediately, I will exercise my Final Right to Reject the vehicle under the Consumer Rights Act 2015. I will then require a full refund of the purchase price, minus a fair deduction for the limited usage I have had.I look forward to a response within 5 working days to avoid this matter being escalated to Audi UK Head Office and the Motor Ombudsman.

Good morning,I booked my car in for an airbag recall on 31st March. At the time of booking I was advised that the parts were not in stock so it was agreed that the booking would be made a few weeks in advance to allow plenty of time for the parts to arrive. I agreed to 5th May for the booking and also asked for the work to be limited to just the recall (no wash/vac/health check etc.) which was agreed. I received an automated confirmation email the same day to confirm the booking.I received an automated SMS message on Friday 1st to confirm the booking and an email inviting me to check-in to save time. I did this and signed the job card electronically. I also made a note to say I didn't want the free vehicle health check as my original request not to have this had clearly been ignored.I presented myself to the reception at Audi Newcastle at 8am on 5th May but I wasn't on the receptionists printed list despite having checked in. She eventually found me on the system and asked me to wait which I found odd since I'd gone to the trouble of checking-in in advance. After 10 minutes, I was invited to sit with a member of your service team who informed me the parts weren't in stock and I'd have to re-book. I requested that I be contacted when the parts are in stock so that I can rebook and avoid another wasted trip but I was advised that this is not possible and I'd have to book a visit again and hope that the parts arrived on time.What went wrong here?Please could you arrange to order the parts for my vehicle and reserve them against my VIN number and then I will be happy to book a new service appointment to have them fitted.Kind Regards,Alex Savidis

My car has been with Audi Newcastle since the end of Jan. It was diagnosed that it had a faulty battery module. Was given dates when part was to be delivered but these changed. Have rang site and chosen service department and no one answers. Finally got someone to ring me back and left message that the part had actually arrived and should be fitted within a week. Was just waiting for a mechanic. That has now gone and no phone call. Cannot believe the lack of communication after spending a lot of money on a Audi GT. I have tried again today to ring and no answer. I am seriously considering handing the car back as the fault occured on the 27th Dec where it was taken into Audi Leicester and the faults was cleared. It then reappeared back end of January where it was taken into Audi Tyneside and then transferred to Audi Newcastle. So i am within my 6 months of purchase and i have provided more than enough time for the fault to be fixed.

What experience Newcastle Audi did not contact me after my initial enquiry so I therefore purchased an Audi SQ8 from Audi York

Morning All (Audi Finance, Audi Customer Services and Audi Lookers Complaints),I am writing to formally escalate my complaint, having received no meaningful response for circa one week and subsequently being advised by the Lookers Newcastle Audi Used General Manager (27/04/26) that he is unable to offer any support or reimbursement and that I should instead pursue the matter with Audi Finance or Audi Customer Services.This position is both disappointing and unacceptable. It is not the standard of customer care I expect from Audi, particularly given my established history of vehicle purchases with the brand and the fact that the vehicle was purchased brand new.For clarity, I have been without my vehicle since 16/04/26 and remain without any confirmed timescale for repair, pending the delivery and installation of back order parts. This lack of ownership, communication, and resolution across Audi Lookers, Audi Customer Services, and Audi Finance is causing ongoing inconvenience and disruption.As previously raised, I am seeking appropriate compensation for the extended loss of use of the vehicle and the associated inconvenience. My preference is for this matter to be reviewed and resolved promptly without the need for further escalation.However, should this not be addressed decisively and within a reasonable timeframe, I will have no option but to escalate the matter formally to the Financial Ombudsman Service, supported by the full chronology of events and correspondence.I trust this complaint will now be reviewed as a matter of priority.Regards,ChrisMorning All, (Audi Finance, Audi Customer Services and Audi Lookers Complaints),I find myself having to email directly in the hope my complaint is formally reviewed and resolved prior to escalating with the Financial Ombudsman as to date I feel I have been ignored for circa one week and then informed by Lookers Newcastle Audi Used General Manager (27/04/26) that he is unable to offer any support or reimbursement and I should look to Audi Finance or Customer Services.This is not the usual customer experience I expect from Audi given my record of purchases with Audi and the vehicle being brand new when purchased. To reiterate I have been without my car since 16/04/26 and still unaware as to when my vehicle will be repaired following the delivery of back order parts and installation.I am looking for compensation as highlighted in my previous email(s).Regards,Chris

I got my car on the 11/11/2025 (brand new), 12 hours after I got the car the entertainment screen blacked out constantly. I reported this to Audi and it was took to the garage. They couldn’t identify the fault so had to be rebook for a month time (next available appointment) they then said they need to replace the screen however don’t have one in stock so need to order. Again a month was the next available date for the car to be booked in. This went back to the garage and the new screen was fitted, again 2 days later the fault continues. I am now waiting again for the car to go back into the garage, another month wait for it to go in on the 30/04/2026.My car has been to auto glass today for a repair, I have been informed that they can’t carry out this procedure due to ‘multiple faults’ on the car after running a diagnostic report.This car was brand new when I got it and 12 hours later issues occur, I want to return this vehicle and receive my money back.I’m now very disappointed in Audi and I would be very very cautious about purchasing another.

Good morning,I want to make a formal complaint about the service received by Lookers Newcastle Audi.I rang to ask about the warranty on my alloy wheels for my 23 reg Audi A3. They have a fault where there are bubbling type of marks on various areas of the five arm flag wheel. I assumed these were machine cut but seem to be some sort of laminate material on top which I am not happy with and have bubbled up around certain areas of each wheel.When I called Audi Newcastle last week I was told that the staff member would contact the relevant department that are warranty trained and he would get back to me with an answer the following day at the latest. I never heard back. I then chased the issue up after that weekend to be told the same thing but that I would be put through to the relevant department. I was transferred to the central booking office for servicing who didn’t understand why I had been transferred to them.All I wanted was an answer as to what can be done to rectify the fault with my alloy wheels but I just seem to have been inconvenienced instead.The last time I used this dealership they failed to inform me that they had disconnected my dash cam and also that my automatic handbrake had been disabled so I nearly crashed the car exiting the dealership.I am very disappointed in the service and would like an explanation and an answer to my query in my wheels please. See attached photos.RegardsCraig Parker.