Dear Audi,I just wanted to say 'thank you' to Craig Roberts in Parts.He dealt with my enquiry yesterday with great efficiency including sending me a photograph just to check that the part I was asking for was the correct one, and was able to get the part for me by 8.30am this morning - what more could one ask for.Everything was dealt with seamlessly and I cannot thank you enough.If all your staff are as pleasant and efficient as Craig, then I'm sure you must have an excellent department.Many thanks,Sally

cust took the vehicle for repair and fully striped. audi uk is going to pay for the repair but cust is not able to get through to branch and it has been with you 7 weeks. Can you get back to the cust asap

Audi Newcatsle have had our Etron KV20 UWD in their service dept for 7 weeks now - we escalated a complaint about a charging port repair to Audi central Customer Services - they have agreed to pay for the repair, but have said they can't get through to Lookers to approve!We have tried calling repeatedly, but no one answers the phone and the send a message function on the website isn't accepting submissions.I called Sales in desperation yesterday and they said theyd email Service dept and someone would call me back - still no call and you have my car.I need someone to urgently contact me or my husband Mick Townsend and also speak to Shakeel Shams at Audi Central - reference is 06671178.Victoria Fyffe - 07517462941Mick Townsend - 07702786800

Initial reply was quick however, after my response with some additional information, I am still waiting for a reply almost a week later!

Hello, I have bought a car on the 21st of March 2026, the car in question is an Audi A8L 50tdi black edition Quattro registration number FV22NHC.My experience so far has been an absolute joke, the contact from the salesman (Daniel Blythe) has been none existent, the receptionist doesn't ever pass you through to him they always say he's with a customer no matter how many times I call, I have sent emails asking him to chase the log book which I still haven't received nearly a month down the line, when I picked the car up it has had damages they apparently didn't know about (still yet to be booked in to be fixed) the interior passenger vanity mirror is smashed, it has a piece of trim missing from the rear air vents. I have had no update as to what is happening with the parts nor a slot to be booked in for it to be rectified. I have owned this car for nearly a month and I'm still chasing salesmen about trying to get answers.I don't think this level of service is acceptable from any dealership never mind a prestige brand, if I knew this would have been the case I would have took my business elsewhere.This is my 2nd Audi I have bought from a lookers dealership and my first experience was absolutely blissful compared to this second purchase. My First purchase was Audi tyneside, I will not be returning to Newcastle Audi scottswood road!I also haven't been given my new keepers slip on collection of the vehicle so I can't even send a letter to a the dvla to request one! I was also rushed into taking my logbook over for my previous car as soon as it arrived after removing my private plate which I did and caused me to be late for work.Can this be looked into and responded to as soon as possible so the above issues can be resolved.Kind regards Ryan

I've previously submitted a complaint - ticket 86947199 on 18/3/26 - and not received any response or resolution. I am now very unhappy about both the delay to the repair of my vehicle, and the complaint process failing to respond to this

Daniel was a fantastic help in our difficult car decision! He was understanding to our financial needs and not pushy like so often car sales people can be!!

Not a very enthusiastic sales team, no desire to sell me the car.Since my test drive i have enquired about 2 other cars through email to salesman Daniel Blythe, and he has not even had the decency to acknowledge and get back to me.I am still after an Audi car, but my poor experience with Newcastle Audi has left a bitter taste with me!

Alan was really helpful and knowledgeable.

I enquired about the options of upgrading my car and was told someone would call me to discuss my options on Thursday 2nd April but I’ve not received anything since.