I Love Thier Catalogue

Very friendly and professional people.

I have never been contacted by the dealership. I placed an enquiry several weeks ago and have not heard anything since.

Please find email below and attached images in regards to a car I purchased on Wednesday last week.Having driven the car home which took me almost 5 hours I didn’t realise until I had time to have a proper look how disgusting and unclean the car had been handed to me.First picture, drivers side went to place some documents into the side and my hand was full of tobacco/cannabis and stickiness and managed to get a photo to see what was underneath!!!Second picture sticky dots all over which hasn’t been cleanedThird picture sticky sweet pressed into carpet which I cannot removeFourth picture – moved both passenger and drivers side and metal is completely sticky and dirtyTo top it I was advised that the car was in immaculate and have now noticed that the screen (sat nav) is all scratched!The list is endless and I am so disgusting and disappointed and expected more!Paula PritchardTeaching and Learning AdministratorWelwyn Garden City Training CentreAscot LaneWelwyn Garden CityAL7 4HLT: 07917 657192E: paula.pritchard@eastamb.nhs.ukW: www.eastamb.nhs.ukTwitter | Facebook | InstagramMy working hours are: Mon-Friday – 08:00am – 4:00pmFrom: Paula PritchardSent: 09 March 2026 09:35To: Paula PritchardCc: Jeffery Stephenson; Peter GlossopSubject: Re: Q2On 6 Mar 2026, at 11:17, Paula Pritchardwrote:Morning JeffreyHope you are well.I have noted when showing my friends my new car that there were chewy sweets between the seats and this morning I have found another pressed one pressed into the carpet and all dried and unable to remove!Also marks on in the car, black dots, on both exterior and internal which I have removed some myself.The whole experience was lovely however I am feel very deflated and disappointed with overall valet of the car.On 25 Feb 2026, at 17:17, Paula Pritchardwrote:I am sending shortly 😊On 25 Feb 2026, at 17:16, Jeffery Stephensonwrote:Hi PaulaIts ok just send it when your at home I have marked car Sold and im here until 6pmThanksJeffery StephensonSales ExecutiveNewcastle AudiSanderson Street, Elswick | Newcastle upon Tyne | NE4 7LAT: 0191 226 4500lookers.co.uk/audiFrom: Paula PritchardSent: 25 February 2026 16:24To: Jeffery StephensonSubject: Re: Q2External Sender: Confirm legitimacy before acting.Hiya JeffreySorry for the delay I am still not home what time are you at the office until?On 25 Feb 2026, at 13:42, Jeffery Stephensonwrote:Hi PeterAs discussed, car at £15799.00No Fuel on carTrain Tickets up to the value of £35 each to be reimbursed on deliveryThanksJeffery StephensonSales ExecutiveNewcastle AudiSanderson Street, Elswick | Newcastle upon Tyne | NE4 7LAT: 0191 226 4500lookers.co.uk/audi

The communication and care shown by the salesperson Daniel Blythe was outstanding.

James was excellent. Took me through all of the areas I needed to think about and really took the time to clarify what I was looking for.

Had to wait ages

I recently purchased a car from Audi Newcastle, and I couldn’t be happier with the service I received from Paul.From start to finish, the experience was smooth, professional and completely stress-free. Paul was knowledgeable, patient and genuinely helpful throughout. He took the time to answer all my questions clearly, explained everything in straightforward terms, and made sure I felt confident and comfortable with my decision. I never felt pressured at any stage.His communication was excellent, and he kept me informed every step of the way. Nothing was too much trouble, and he went above and beyond to ensure everything was perfect when I collected the car.I would highly recommend Paul to anyone considering buying from Audi Newcastle. Outstanding customer service and a truly first-class experience. Thank you again!LizSent from my iPhone

Excellent service from Daryn, he was able to answer all of my questions fully.

Car was ready for my test drive when I turned up. No issues what so ever.