I’d like to give some appreciation to Dominic from the sales team at Scotswood Road.I had not received my V5 from when I first bought my car and therefore didn't receive a reminder. As a result I’d inadvertently forgot to tax my car and rather than risk sending a V62 and waiting 4-6 weeks, Dominic sorted both the taxing and applying for a replacement V5 in the space of a morning.I am extremely grateful and thankful for Dominic going the extra mile.

To both Head of Vehicle Complaints Resolution Team and Audi customer care follow up.Case number: 06440625I am writing to express my disappointment regarding the ongoing problems with my 72 plate Audi RS6 (registration N900NAH/DV72MYC) and the lack of satisfactory resolution to date. Although not purchased from your dealership this car has been only serviced by main dealers within the manufacturers warranty period. Please let me be objective with my history outlined in detail below.Despite multiple communications with your team and Audi Customer Care, my vehicle has been off the road for several weeks. I had a service in the summer and warranty issues for electrical gremlins which turned out to be a catastrophic breakdown and failure of the alternator/hybrid system. One which left me and my toddler stranded on a 60mph road when the electronic handbrake pulled an emergency stop due to an electrical failure. This potentially fatal issue has been (hopefully rectified) by Audi Newcastle and I accepted this as a lucky escape and I put all the previously intermittent electrical warning messages down the alternator (I have photographic evidence of a lot of these, all timestamped).I had an MOT in September as the car was a couple of weeks away from the end of its warranty. No issues were found.Incredibly it developed a warning light fault shortly after which was reported in October to your dealership. I am unsure of this exact date but I would believe this to be the second week in October. Unfortunately, I was told the first time the car could be seen was November and 13th December if I wanted a courtesy car. While the issue was initially a brief and intermittent engine management light the issue became worse. I provided photographic evidence to Jo of the warning light at that the first point that this first came on long enough to safely photograph (15th October - the day after my warranty technically expired.)When this light became constant I was left no choice other than to get another VAG specialist to plug in and diagnose a cat issue (twice, at my own cost) which they felt given the timing of the issue should be rectified by Audi. This local company saw me within hours of ringing on both occasions. Within a few days of this the car became lumpy to drive, and I had to get the AA out who also ran their own diagnostics and advised that while the car was driveable it should be taken to Audi at the first opportunity. I then did this as advised knowing that the car would be sat around for at least 2 weeks before it could be looked at my your dealership.Subsequent investigations (and eventually by Dan which I am very grateful for and have no issue with his technical expertise) revealed injector seal leaks, misfires, and ultimately a failed catalytic converter on Bank 2. I appreciate Dan's powers of diagnosis and the challenge of being able to firmly say what could be causing the issue. After what I believe were some initial red herrings in diagnosis I understand from his report that the estimated cost for repairs exceeds £6,000 for one replacement catalytic converter and £1900 for the injector seal issue, which is unacceptable given the age, mileage, service history of the car and the close proximity to the end of the warranty period. The main barrier here being the lack of availability at your service department for diagnosis within a timely manner to initially diagnose. I feel to have been a victim of inadequate workshop capacity.Even if my evidence of the EM light being present on 15th October was taken as the first evidence of a problem then the engine leaks that have led to it have clearly been going on within the manufacturers warranty period as it takes time for catalytic converters to fail and for a problem to become apparent. Dan himself said this and has provided me with photographs of the heavily degraded cat. I have since paid for the £1900 engine seal issues and diagnosis out of my own pocket.I have also incurred significant inconvenience and expense, including hiring a car at £200 per week due to the absence of a courtesy vehicle. This situation has caused considerable frustration, given the repeated issues, poor customer service and the fact that it has only been serviced by an Audi approved dealership both prior and within my ownership.I have complained to Audi customer care (3rd of December) via email, 2 webchats and 1 phone call and I am still waiting on a sensible analysis of the facts and a sufficient verdict. This is equally frustrating and so I have decided that rather than the car being away for another month over Christmas while I try to get answers I viewed the car as being better on my drive while I look into my options for recourse and possible remedial work elsewhere.I attended twice over the weekend to pickup my car only to find out that it was not clear if the car had been put back into a roadworthy condition (my fault for not ringing in advance and just assuming a week earlier the car was reassembled).On the second visit, on pulling up into the carpark in a taxi I immediately noticed the front splitter has been damaged in two places, again, indicative of the lack of care and attention I have received from Audi on what was as new a flagship £100000 car. Please see relevant photos attached of the damage. I worked around the car with the head of the sales team at this point, furious at the situation.Given these circumstances, I request the following:• A clear explanation of why goodwill or warranty support has been refused or not forthcoming by the dealership despite my attempts to be quick and safe in my approach at reporting, recording and instigating diagnosis.• Reimbursement of repairs I have paid already for and for future work to make the car roadworthy again.• Payment for a replacement front splitter and for the labour involved in fitting this at a body shop.• Potential reimbursement or contribution towards the costs I have incurred for alternative transport.I wish to achieve prompt resolution on what has been a 2-month ordeal or I will have no choice but to escalate my complaint further, including seeking advice on statutory consumer rights and potential legal remedies. Irrespective of a warranty period a customer should expect within the Consumer Rights Act 2015 that a vehicle purchase should be of a reasonable quality and durability commensurate with the price of the goods. The parts concerned have failed to be satisfactory within a 3 year/22000 miles duration and should not be expected to fail within this period. Wear and tear it is not. Clearly the quality of the vehicle has fallen short of what should be expected of a vehicle of this price and the care and service of the dealership at Audi Newcastle has been pitifully slow and careless resulting in a far from optimal outcome. I have lost all confidence in Audi as a brand and the dealership at rectifying my ongoing issues and addressing my concerns and I am frankly tired at being the middleman between Audi UK and the Newcastle Audi dealership.Overall my experience is disappointing and not what is expected of a supposedly premium car brand and the aspirational experience of owning such a vehicle.Please confirm receipt of this letter and provide a timeline for resolution within 7 days.Yours sincerely,Neal HeaherPlease see attached relevant photos.

Salesperson more interested in selling new car when I phoned about second hand one.

Jeff went all the way, very happy, he did everything he could.

Car was a mess. Dog hairs and smell. Car wasnt clean. Salesman sent us out in car without much guidance on car controls. Said hed set dealer address in sat nav but didnt tell me how to use it

Excellent all round service and experience.

I keep getting sent questionaires for no apparent reason

Pathetic. Enquired about an eTron event, never heard anything about it again until I get a call, seemingly on the day of the event, to say it was cancelled. Was advised in that call I'd receive a call to regarding when the next event would be; nothing. Find it on Facebook instead!

Booked a test drive, had a curtesy call an hour before to ensure we were still intending on taking it only to arrive to be told there wasn’t a car to test drive!

Fantastic service fromOwen & Tony