I gave it this rating because of the people who work here. They have always been extremely nice to me and handle things quickly.

I moved in May 2020 when it was still Jefferson Town Lake. I Had some issues initially with getting the comps I had been promised, but other than that, the new management had been pretty reliable in updating the property and the overall day-to-day operations. In Jan 2022, my rent was raised by over $400 a month, along with most properties in the area. The new management is very corporate and seems only concerned with making money. Bianca, the main manager, cannot really be trusted. Make sure you get any conversation with her in writing as she often will change the conversation around to benefit the complex. Juan was great to work with, and I often tried to deal with him on most things without any issues. I moved out last week (July 6) and planned on writing a fairly positive review until I received two calls from a collection agency today (July 14). On July 1, I paid all of my July dues, as shown in my account. Before I left, I cleaned the apartment from top to bottom and left my keys as instructed. The debt collectors they sold my debt to (debt I was not made aware of) are ruthless, even calling my mom after moving out not even a week ago with a zero balance. I received no communication from Norte stating I owed anything further or that anything was wrong with the move-out. Upon looking at my account, they billed me on July 11 for several random charges totaling almost $200 and instantly sent them to collections. What an unprofessional and greedy way of ending a tenant/renter relationship. After this experience, I will never lease from Norte Town Lake or any Fairfield Residential property again and advise you to steer clear. I plan on fighting the charges, and thankfully, I took pictures of the apartment showing the condition before I left. Renters beware.

Overall the experience was great. I only gave it 4 stars due to the fire alarm/sprinkler issues and the fact that a lot of tenants liked to race through the garage on a daily basis.

The people helping us were amazing

i never got my security deposit back , i saw a bunch of old papers and dirt from the last tenant before me hiden behind the cabinets and beside the washer i tried to clean it as much as i can but some i can't reach

Great experience

It was a bit inconvenient paying the $60 or so I had left to pay following my move out (last bills and any cleaning). I had to call several times and then hand deliver a check to the office. As for staying there, all was good except for noisy neighbors. The first noisy neighbor was next door to me and it was quickly resolved. The second one was across the alley on the 6th floor apt across the way from me. They would blast their music and I made about a dozen complaints and it never stopped. It was one of the reasons I was glad to leave and didn't consider renewing my lease.

The staff was always nice and polite and always did there job well.