Luis & Antonio were amazing and very patient with all of my questions. They made sure I understood everything and customer service was Top Tier

The time that I dropped off, my car was not necessarily the time that it got serviced. Although I dropped off Thursday at four, i think my car was worked on Friday. However, I didn’t get to talk about my car until I called them Saturday morning. Also, after scheduling, I got an email that my appointment had been canceled, but then rescheduled. Somebody must have accidentally canceled and had to reschedule. After discussing things withthe guys who work in the shop, it wasn’t surprising.I questioned Paul about the time that it took for my car to be serviced when I picked up. He said that if my car is dropped off around 1, it is expected to be worked on around that time. Maybe it could be 130 that the car gets taken in and I totally believe this is reasonable. However, I dropped my car off Thursday at 4 PM And I had to call for a follow up on Saturday morning. No communication until then. By then the technician wasn’t there so things were not communicated properly and so I had to wait again until Monday to have that discussion. And then I finally was able to pick up my car after I called him 1:30 PM on Monday.If I wasn’t going to be charged a diagnostic fee for some lights that came on, I wanted the 90,000 mile work up that was offered online. However, because of poor communication, I wasn’t able to get that without leaving my car another day so I didn’t get it done. I had a check engine light that was cleared and the codes were not documented. The person that I talked to, Paul, told me that the technician, JJ, was not doing a good job documenting it. He said he would have to talk to him on Monday and call me back so that I could decide if I wanted the 90,000 mile service. When it came to Monday, I had to call him at 1:30 in the afternoon and so it was too late for the work to be done. I also have had a transmission light come on and turn off multiple times throughout the year. I’ve asked them to look into that, but they say that they can’t do duplicate the problem.I’ve covered everything in past parts of the surveyI returned because I had some issues that I thought would be better handled by the dealership. Also, last time that I came here, but it was slower. However, Brett was my technician and he did a great job. He would miss the day and nothing got done, but when he was back, he communicated with me very well and he got my car fixed. This time the service was not nearly as good. It was more like the day that he wasn’t there.Paul tried giving me my keys without charging me anything which I would’ve been OK with however, I was worried that they would tell me that I didn’t pay the next time I came in. I also thought that if I didn’t owe anything they might not have done the oil change that I asked for so I followed up and double checked. It took him a few minutes just to look up whether or not I owed money. In the end I did, but I can’t believe how disorganized they are that they would just let me leave without charging me. When I asked him about why it took so long, he was not helpful and tried telling me that he called me and that I didn’t answer. This was not at all the case and if it was the case, he could’ve left a voicemail or sent a text. However, I got no communication for four days straight.When I walk in there have been one or two people who greeted me at the door. If not, I walk in and I just get looked at and then I have to ask for service. When I did go to the service desk, it was hard to find somebody. And then the guys were super unprofessional. I heard one say the N-word on a FaceTime call. I watched another one vape inside while I was trying to drop off my car.

Wish waiting room was larger but that’s more of a facilities and spacing issue. Do not know if WiFi was offered as I did not see any signage and it didn’t pop up as available on my phoneEarly in the AM is difficult bc there was only 1 person seemingly doing everything. I waited like 5-7 minutes but once greeted, he was absolutely excellent and a great representation of your company.Excellent customer service and minimal wait time. Also, I was kept apprised of any issues.

Amazing customer service at the service center.

Thanks guys your doing great!!They’ve always been cool with me and they always get me set up right and get me in and out without wasting my time so i appreciate them

Fast friendly service thank you

Great salesman and they will work with you to get you in a car you would like

The staff was friendly, knowledgeable and attentive. The waiting area and ladies restroom were clean and invitingCustomer Service and the service provided in an expeditious manner

The staff were very friendly and professional. They ensured all my questions were addressed and provided excellent customer service. The facility was clean including the women's restroom which is important. They also were very attentive to my need for coffee. Lol.Overall experience was seamless and great

Nobody seems to want to be there, unfriendly and not caring, just trying to get to the of the shift. Any warm body does not make for good customer service. I get it I had a Saturday appointment but that shouldn't matter.I knew going in that my tires were dry rotting and not much tread left. Supposedly I was to get a tire rotation, if said rotation happened I would like someone would have said something about my tires. I was ready to buy. No one said a word, as I was checking out I asked if everything looked good, is there anything that is concerning. I was told everything was good, if it wasn't I would be told.Maybe my thinking is old school about customer service, or maybe because I have been around other dealerships but is is one customer that is sad and disappointed with the dealership.I knew going in that my tires were dry rotting and not much tread left. Supposedly I was to get a tire rotation, if said rotation happened I would like someone would have said something about my tires. I was ready to buy. No one said a word, as I was checking out I asked if everything looked good, is there anything that is concerning. I was told everything was good, if it wasn't I would be told. I said ok and left.