Did an awesome job overall. Appreciate the personalized service.Great experience. Jack and team were very helpful

Was told by service advisor this repair would 100% be fix. Was left in waiting room for hours after estimated repair time before was told repair did not fix problem Had specific conversation before 1st repair that did not want to start if was going to turn into something expensive.See other commentsSee other commentsWas told call back and let them know to order next part. See earlier comments for the horrible experience that wound up being. 11 days later and part may have finally been orderedSee aboveI was offered to be Uber ed to Medina (30 miles away) but offered no return mode if transportation.

I asked about keeping my lease vehicle they had no one to talk to. They said I would have to drive all the way the Bedford. Do you not sale cars there?

Parking for service not well defined. Bathroom had no soap, I told multiple employees but no one did anything.My mechanic was great. I described my problem and he knew exactly what was wrong and how to fix it.Service department is excellent, however, none of the bathrooms had any hand soap.

My service adviser was exceptional, as he always is. Very high quality and efficient.The service manager was excellent as was the service performed. Very fast and efficient.

It seemed that the call in team was a secondary outsourced service. Not the actual team at site.Would have preferred to do work in 1 stop.Its seams old and out dated. Was not a standard dealership layout.Was in for a recall for seat belt and rear hatch struts. The struts went out of stock. Sat there for 70 min for them to inspect the rear seat belt.Overall the level of service interaction was very good.Nice team in service

Previously addressed.My appt. was for 08:00 and the gates to the parking lot were not open until after 08:00. I had to park off site and walk to service.

I didn't have to wait to long

My salesman Steve was awesome

The young man working the service counter was polite and very informative