See opening comments.Waiting 2 1/2 hours on a cramped and uncomfortable tiny room was not pleasant.I had to ask about checkout after waiting 2 1/2 hours.Multi point inspection not discussed.If you want me as a customer, please do better.For check-out, I had to ask and remind them that my keys and paperwork were sitting on the counter waiting for me.Check in looked like confusion and waiting customers looked unhappy compared to other brand dealership experiences.

It was very comfortable and pleasure.I would recommend to other people.Thank you!Kenny Yoonit was great service with service advisor "Brett Beaird"He explained kindly and in detail as well.It was very easy and smooth service.Thank you!Kenny Yoon

No one mentioned anything about Wifi to me .There were white rubber around where all the tires were replaced.I called many times , but each time I called the customer service agent always said someone will call you back , no noe ever calls back. this very bad.I was told that all four tires were replaced and the airfilter was replacedMost of these questions do not pertain to the scheduling of my car.The service manager Hunter was very professional

All services not completed.He was unsure if he had parts on hand to fix recall.I really like my Outlander and have thought about getting another one in the next year. I am not sure after my experience if I would purchase another Mitsubishi due to knowing that is the closest dealership to me. I honestly never want to go back to that dealership again. The fact that my appointment was scheduled for two recalls and only one was completed is crazy. No communication on why it was not performed. Very disappointed with the service received.No information on why only one of the recalls was fixed. The service representative just handed me my key and said it’s done. Poor customer service.

Lack of communication between service dept personal and communication / inquiry of possible charges and reason car was brought in for service in the first place.I felt this facility was very disorganized and the right hand did not know what the left hand was doing. It seemed dysfunctional and lacked structure of responsibilities.

It would have been nice for them to wash my car

Brent was excellent at service

I recently purchased an Outlander Sport from North Coast Mitsubishi Cleveland and I am beyond impressed with the entire experience. From the moment I walked in, the team made me feel welcomed and valued as a customer. They worked incredibly hard to get me into the exact vehicle I wanted, and I truly appreciate their dedication. My salesperson Zee was exceptional—he is very knowledgeable, patient, and took his time to walk me through every feature of the vehicle so I felt completely confident with my purchase. His professionalism and attention to detail really stood out. I also want to highlight his manager Donald, who went above and beyond for me. He gave me significantly more for my trade-in than it was worth and even discounted the vehicle by over $5,000 just to help make this deal happen. I couldn’t believe how far they were willing to go to earn my business and make sure I left happy. I absolutely love my Outlander Sport, and the long warranty included gives me peace of mind for years to come. Overall, this was one of the best car-buying experiences I’ve ever had, and I highly recommend North Coast Mitsubishi Cleveland to anyone looking for a dealership that truly cares about its customers and works hard to deliver an amazing experience.

This appointment I set up through emailPeople are not always helpful when you walk in. They rBrett fixed my car thoroughly and timely. He communicated effectivelyBrett has always been the only helpful person

Don and Manny the sales manager was perfect, made the whole process easy and relaxing