The BEST experience ever!!!

Overall, my experience was good, and I especially appreciated my surgeon personally calling the afternoon of my surgery to check in — that was really thoughtful and unexpected!That said, I do think there’s some room for improvement with the office staff communication. Small things, like letting patients know “take a seat and we’ll call you back soon,” go a long way. During my consultation check-in, I felt a bit left hanging, and when cost was explained, the staff member went through it very quickly and in a robotic way. It made it hard to ask questions, and I felt more like a checklist item than a patient.For my wisdom teeth removal, I was taken back and started on my IV without any explanation of what was happening — I wasn’t sure if I was about to be put under, when the doctor would come in, or what to expect. The staff were kind, but there were several young team members who were talking mostly to each other instead of walking me through the process. For example, when they tried to insert the IV, I heard “oh I busted it, gonna try again” directed at another staff member — it felt a little unprofessional, since it was my arm. I would have appreciated a brief heads-up about what local anesthetic or medications were being administered, even if it’s just nausea meds. Being walked through the steps makes the experience feel safer and more comfortable.After surgery, everyone was very kind, and the surgeon was great. I think if the staff communication were a bit more intentional and patient-focused, the overall experience would be excellent.- Hannah Reyes (337) 412 9321

When I had the procedure it did not take more than 30 minutes. Unfortunately, it took almost 2 hours to get started. For this reason I would be hesitant to recommend to family and friends. I understand if there are delays but do not schedule too many patients because then everyone is waiting extremely past their appointment time.

I would have left straight 10s, however, my daughter is 9. I was not allowed to stay in the room with her when she had the IV inserted. I was not told this and I have never had to be alone when getting an IV as an adult so I thought that was very insensitive. Then when she was receiving the needle for the IV she screamed because, she is 9 and this is the first needle in her hand she has ever gotten, and the man inserting the needle, whom I have never met, told her “to be quiet, and in a mean way.” Now I am quoting my 9-year-old, since I was not there. I know that he wouldn’t have said that had I been standing there. I think it is very poor bedside manner to talk to a terrified child like this.Every other part of our experience was amazing. Front desk was great, the nurses were wonderful, the female doctor who performed the surgery was amazing. I was called twice the following day to ensure everything was going great. The only negative was this man who spoke very unprofessionally to my scared child.

I'll be back.

Always great experience!

Excellent staff and service throughout the entire procedure. I high recommend your office to all those I come in contact with.

My experience was outstanding!Dr Karovic was so professional and thorough and her amazing staff was efficient and showed great care and concern for my comfort and peace of mind. Thank you so much.I will recommend this practice to all my family and friends! ♡ :-D

Very professional experience

Everyone I had the opportunity to interact with were professional and very courteous. Also, very attentive and accomendating to the patients needs. The front desk personnel were very kind and ready to answer any questions I might have concerning my appointment. I received follow-up phone call checking on how I was doing with my recovery.