The salesman at this dealership versus another on Veteran’s who would not listen and was so slick he was leaking oil . This one completely different actually purchased instead of first looking…First time car buying experience with no actual (good or bad) credit , needed to start. Nice, smart not obnoxious sales, team who found better than what we thought we wanted and helped us with financial decisions and we left very happy & satisfied with our car thanks to our team “Cade & Sweetie “

The staff are very friendly. The facility is very clean and appealing for anyone who has to wait. Any amount of time for any repairs to be done on their vehicles.

Friendly and quick service

Everyone was courteous and kept me abreast of what was going on with my vehicle. It was finished in a timely fashion and everything explained thoroughly.always friendly and courteous

It was a nice experience

I'm from the Chicago area, yet I traveled 125 miles to purchase my Outlander from OBrien Mitsubishi in Normal, IL. Why? Because they had the exact vehicle I wanted. The salesman was honest and upfront in our phone negotiation. The delivery process was smooth. The finance manager was well informed and not pushy to sell me extras I didn't want. The trade in value was fair. I drove home in my new Outlander a happy OBrien customer.I felt right from the start that my salesman James Rule and the Obrien dealership was a very ethical and honest dealership. They did not play games with the pricing or trade in values.

I appreciate the nice customer waiting room, too. TV, snacks and beverages help pass the time.The service person who greets me this time and the previous service appointment is always so cheerful and helpful. I'm sorry I can't remember his name. He applied points I'd built up and that brought the cost down for my oil change this visit. I appreciated his doing that. As I don't keep track of my points.

Great work and great people!!!!Everyone was great and friendly, extremely helpful

Im not a huge fan of the waiting room on the sales floor it got a lil loud at times

I worked with Cade Clark. Bought car over the phone. Every step was easy. His response time was very quick. Car was delivered just as expected.One of the easiest car buying experiences ever.