I love the products, but working with the agents on the phone was a little bit frustrating at one point. I was misquoted from someone in June 2026 which lead to the delay in my order being processed and shipped. I was supposed to have my order by late July, but due to delays, my order will not be shipped until the end of August.

My cheerleader was so excited to receive her shoes in the mail. She was shocked by the shoe holder and was excited to put it right in her cheer bag. We have not yet completed with her new shoes, but she has been practicing with them on. They are light and she thinks he jumps improved due to the shoes, super cute

Easy online to order. However, I ordered on July 16 and the coupon code (i believe it was SHINE20) and it did not take and it was ending on July 16. I tried to correct it, but I was told by customer service that it could not be added to my order after it was placed. I asked to then cancel my order so I could redo the order with the code and was told that it could not be cancelled after it is received. However, what we offer is a return, refund and reorder I The shipping is expensive for the amount of items as well. My order was $69.97 and shipping was $13 for a youth cheer shoe, a liner and cheer bow. I ordered the wrong color of the bow and asked for an even exchange, I was told they do not offer exchanges but I can do a return (paid another $8.81 to ship the cheer bow back) and order the bow, at $9.95 bow turned into $21.98. I was quite disappointed as I have been using this company for a few years now. I wrote a review on their site, and was told someone would reach out that that is not how they want things to be handled. I still have not heard a word. Disappointed

I ordered and received my order quickly!

Used the chart provided to order my daughter’s cheer uniform. Although she’s only 8, she’s full bodied, so I measured very carefully to avoid them being to tight. Upon trying the skirt on, I was barely able to button it. I measured the skirt, and at the tightest part, it was 3 inches smaller than the chart size.I emailed customer service the same day I received this item. It took a WEEK for Sherri to even forward me over to someone who could help with a return /exchange. And even then, they made it seem as a courtesy they would let me send the item back without having to pay extra shipping. Why on earth would I pay shipping for an item that does not fit not due to my own error? I know of 2 other parents who had similar issues with fit. The very least if you can not guarantee your product, have better customer service!!

Omni ordering and delivery are so easy and quick. I am always happy with my products. The only thing that you have to be careful of is that the sizing runs very small.

Did not have up to date or accurate information about my return.

Overall such an easy process to put your orders in !!

I placed my order, and a week later I hadn't received it. I called, and the order was never processed through the system. I was on the phone for an hour to get it placed. I received my order, and there are incorrect items in it. I called back, and they took my name and number and said someone would call me back. I'm still waiting, and I have our first game in 13 days.

great.