I moved from out of state sight unseen so I'm likely the most difficult category of customer. The rental application was incredibly burdensome for someone who travels constantly and doesn't always have access to stable, reliable internet and doesn't have their life documents at their fingertips at all times -- it was essentially as burdensome as a mortgage application. I would have preferred to do the credit check and background check up front so there was a trust factor before having to submit everything at once.

Overall, it has been a great move in process - which we are very greatful for. Everyone has been helpful in all areas, and we are loving the amentities.One area of feedback: I am noticing that some residents are leaving trash in the trash chute room. I do fear this may become a slippery slope, as 2 bags left (which is easy to throw in while I throw mine out), has turned into 10 bags over some days. Not sure if this is a scenario where "the chute is in use from a floor above (red)" so people assume it is not working, or just bad timing.

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Very nice- great energy- relevant informative tour. Had a good time looking at different options to meet my needs. All my questions were answered. Great tour, thanks.

The person who had the freight elevator prior to me took 20 extra minutes which delayed my move in and extended my cost with my movers.That has no bearing on the leasing staff, but maybe a better check in/out process for the elevator would be helpful

On the 72 hour move in inspection we listed 5 items that needed to be corrected. 2 of the 5 have been completed. We have submitted a separate work order for the last 2 items.

Apartment has not been lived in but there were scratches and pits in the floor. Paint was not great.

Karina was outstanding!!!

Alicia was fantastic, first-class professional!

Alicia was awesome! Couldn’t have been any better covering everything with me