I’m changing my score because I don’t want this to reflect poorly on the guys who did the work. Very happy with the maintenance guys! Very unhappy with management. I requested a handrail because of a medical condition. It took more than six weeks to complete. I was disappointed that you required a doctor to confirm that need but I understood. This took some time, which is on me because I had to go get that note while I was recovering from major surgery and barely mobile. But then you rejected that and asked for another note on letterhead. After some back and forth you did accept the note. Only then did you order the fabrication of the handrail, which took even more time. The maintenance guys were terrific through all this and once the handrail was completed they installed it very quickly.