My local leasing agent was great and really helpful! However, I went through the corporate Connect team to set up my Comcast Internet and they completely dropped the ball in terms of when I said I needed my Internet to start. I worked with a rep named Janette Stevens, and she was quite happy to schedule a meeting with me and take my order, but then she did not follow through with Comcast in order to get my equipment shipped in time for my requested start date. So I did not have Internet until 4 days past my requested start date, and the equipment only shipped AFTER I had emailed Janette to ask where it was and when it was shipping. I sent her two emails and she responded to neither of them, though I must have prompted her to at least (FINALLY) put in my shipment order (the day AFTER my Internet was supposed to start). I did not need this hassle in addition to the stress of moving. I also called the corporate Connect phone number in order to complain about the Internet issue, and all I got was voicemail, even though it was early in the day during business hours. And of course, no one from that corporate office bothered to call me back after I left a voicemail. So I am EXTREMELY unimpressed with your corporate team. Fortunately, my local agents Blair and Jackie were on the ball with every step in the process. If they hadn't been so great, I might have looked elsewhere. I hope you can improve the customer service of your corporate team.

Currently, my biggest concern is the amount of dryer lint I've seen in vents outside since that's a major fire hazard. The frequent fire alarm issues compound my concern.Other gripes: Neighbors turn my ceiling light and fan on and off. Resident with an extremely loud motorcycle, multiple parking spaces, and a regularly unleashed dog is very unpleasant. The single elevator has been out of service multiple times this year. When a neighboring unit was being cleaned, we started getting a lot of bugs. Haven't had any in a while now, however.But positives: I like the floor plan and location. I appreciate the art on the wall, which was new when I moved in. Building is generally well-insulated for sound. I generally feel safe at home. I have received all my expected mail (packages aren't getting stolen)

Thayer is the best maintenance worker I have ever met! He's polite he's courteous he's kind and he's knowledgeable! His work demeanor and presence is exceptional! Oh and he also does really really great work!

Very prompt service

Alex was very profrssional

Was able to get it done while I was at work!

Thayer is really good at fixing and maintaining the apartment complex. He also respond very quickly to my requests.

Thayer is a wonderful worker. He is very diligent with his work.

I’m changing my score because I don’t want this to reflect poorly on the guys who did the work. Very happy with the maintenance guys! Very unhappy with management.I requested a handrail because of a medical condition. It took more than six weeks to complete. I was disappointed that you required a doctor to confirm that need but I understood. This took some time, which is on me because I had to go get that note while I was recovering from major surgery and barely mobile. But then you rejected that and asked for another note on letterhead. After some back and forth you did accept the note. Only then did you order the fabrication of the handrail, which took even more time.The maintenance guys were terrific through all this and once the handrail was completed they installed it very quickly.