Your site is easy to navigate and clea

Very friendly staff and using on line as well

I’m giving a rating of 6 because the person I spoke to on the phone yesterday was kind and polite, explaining the fastest way to get a refund. (Otherwise, I would have given a 4—partly due to a past issue: after securing the car loan, I went to one of your branches in person to link my bank account for automatic payments, and that was another bad experience.) Immediately after the call, I sent the email exactly as your representative instructed, including all the required details; however, I am still waiting for the refund to be processed. I expected to receive a confirmation email after sending mine—something clearly stating that you had received the request, were resolving the issue, needed further information to process the refund, or anything at all. But nothing... I don't know how your system works... I’m waiting and hoping you resolve this as soon as possible. You manage to withdraw money from a customer's account quickly, yet when it involves an error on your part and you need to return funds, the process becomes long and complicated... Okay, I'll wait! I’ll be calling your number again shortly.

Because you guys always help me out with anything I need and agree always so friendly!

No one contacted me!

Excellent website, excellent service and I haven't talked to anyone in a while but when I did I got friendly valid advice. So you're doing a lot right in my opinion.

Terrible. The agent was in and out. Never fixed or answered my question.

I love my credit union. However seems like some website issues have been happening.

Very helpful

Best banking website in the industry