Because your staff was able to provide a immediate attention to my problem and resolved it right away

Excellent customer service

Problematic getting online over the weekend (since I wasn't aware that online account is inactivated if not accessed within 4 months), and had to wait until business hours. But the customer service rep on Monday was phenomenal. Very professional and helpful, and gave me the time I needed. Once online, very easy to re-set my outside account. Now to remember to go online at least once a quarter so this doesn't happen again...

The App is so convenient

Quick response.

Quick resolution

Because members feel welcomed as opposed to traditional banks where you are made to feel like a nuisance.

The transfer between an outside account is credited quicker than other credit unions. Interest rates are a little better.

I never interacted with customer service. Is this in error?

Online website easy to use. Also, I especially like surcharge-free fees for ATM withdrawals at banks.