Quick resolution

Because members feel welcomed as opposed to traditional banks where you are made to feel like a nuisance.

The transfer between an outside account is credited quicker than other credit unions. Interest rates are a little better.

I never interacted with customer service. Is this in error?

Online website easy to use. Also, I especially like surcharge-free fees for ATM withdrawals at banks.

Transactions (transfers, epay, etc., always go through as requested in a timely fashion. SSA direct deposits correct and problem-free.

It usually takes multiple interactions to get anything done. I’ve ordered my check since I’ve opened the account and I’ve called numerous time to see when I would get my checks and I still have not received it.

always excellent service for many years.

easy to use

I mostly have high-quality experience with this credit union. My most recent call was less than stellar so I’m docking you one for that. I’m docking you one more for removing the widget that allows you to see your checking and savings account balance. This widget was extremely useful and it’s suddenly disappeared from my phone screen. I tried adding it back, but it is no longer available. Please bring it back!