Even though I had an appointment, I had to wait to show the apartment

Did not receive move-out assistance for the next apartment or one month free rent after everything we had been through with the roach infestation, the treatment received by the leasing agent the day we were originally supposed to start our lease, and the original apartment not being ready. If we had had movers paid by the complex and our first month of rent waived, the ratings would be much higher.

N/A

I received no communication regarding the move-out process. I had to go to front desk and ask questions, but even then I didn’t get much feedback or instruction.

Worst maintenance with Air conditioning and Heater. They took more than a week to replace parts but not yet received.

This run like a motel six they’re always seems to be new staff for people being recycled. Nothing is ever fixed completely. Everything seems to be like duct taped style for the amount of money you pray for I don’t see the pleasure. This is the worst place.

Great customer service super nice ladies at the front office

Never have anything complaints

scheduled my tour online. show up only to find out they had no tour for me and lady was on lunch so she was unwilling to help. Poor service

Edgar (maintenance) is amazing, he answers all requests timely and is very respectful. The apartment complex itself is also beautiful. The staff has high turnover, property management is rude and leasing office staff always says they will ‘follow up’ but almost never follows up with requests.