I would prefer to speak to someone in person about my experience. I do not want to give such negative feedback without explanation, this is a bit difficult to put in writing. I will say that Dr. Saxe was extremely condescending to the staff ( which made me feel very uncomfortable) as well as to me. I went in to have an extraction and ended up needing to have a bone graft to preserve the integrity of the area because I hope to get an implant ( I have had 3 implants at this practice, Dr. August performed them). He did a really poor job explaining why I needed to do the bone graft (I didn’t even know what a bone graft was). It’s a very important decision to make in a couple of minutes while numb and nervous about an extraction. I might suggest a “cheat sheet” to be provided to patients so that they may understand the justification of paying an additional $1292 out of pocket for this procedure. I researched it later and agree with Dr. Saxe’s suggestion to do it, but would like to have understood what was happening.Dr. Saxe did make certain that I was very numb. He offered to do more novacaine as well, but I declined. The whole area surrounding the tooth was completely numb. At one point while trying to extract the tooth his tool slipped and badly jammed into and skinned the roof of my mouth. I let out a cry. He said “Does that hurt?” I replied that the tooth didn’t hurt, but he had hurt the roof my mouth when his tool slipped. He said “ Well, I asked you if you wanted more novacaine…”. That was NOT a professional response, nor would it have helped the impact on the area he hit. Today is Monday. The procedure was Wednesday. The extraction/bone graft area does not hurt, the roof of my mouth does! It feels like a painful bruise.In regards to the staff, Dr.Saxe was very condescending to the staff around him. He complained about the lack of replenishment of supplies, positioning of what he needed, and why things hadn’t been done. It was very awkward being a patient and feeling the edginess of the room. Those conversations should be left for later in private. Dr. Saxe did call me later and was very kind checking on me. Again, I would be happy to speak with anyone and my feedback is to help, not be hurtful.

I appreciated all the information. The Videos were great. We knew what to expect. Appreciated the kindness of everyone to my son Nico. Thank you.

Everyone was polite and professional. I highly recommend.

Great service nice people

I had a great time with the staff performing my procedure, but I wish the aftercare instructions were a little more clear. I don’t have the sheet in front of me right now, but I wish that the instructions lined up with what I got (the instructions focused on irrigating, but I never did that and had a rinse instead). I also wish that the timeline was a little clearer and less about “do what works for you.” Still, I really liked Karina Catrambone and her team, and I like the PRP treatment because I currently don’t have dry socket (my brother did and went here and followed all instructions).

Karina is awesome! Her work is stellar and she has a great sense of humor to boot :-DI would suggest that when you expect to have a room full of students observing a procedure, it would be considerate to give your patients a heads-up and ask if they're comfortable with it.

I did not receive a call post surgery but my care was very good and the staff is great . Takes a bit long to hear back on insurance benefits but I think that’s most likely how it goes when submitting for coverage.

Dr Karina was professional and caring!!! Her whole team was awesome!!

Dante was extremely nice. Dr CATROMBONE is always the best.

Prior to the surgery, I wished that the office reached out to follow up about the upcoming procedure and shared possible post surgery outcomes. It had been almost a month since the surgery was scheduled. For example, a call to remind the patient not to eat or drink prior and talk about post surgery outcomes such as possible bleeding, swelling, and medicine, etc.I appreciate getting text messages for appointment reminders, but the only call I received prior to the surgery was to confirm the payment. It felt very transactional and not about the care that would be provided.Also, post surgery, I felt rushed and somewhat pushed out. And one of the medical assistant said "not trying to push you out," but that's exactly what I was starting to feel.Lastly, I would recommend giving the patient/caregiver a print out post surgery of what to look out for, over the counter medicine, and if in pain or something happens at home, what's the best next steps. I wasn't sure what I needed to do once home as things were moving fast as I was being asked to leave the recovery room.Overall, I felt this practice was good, just adjusting a few small areas would be great and be more patient focused.