Service Advisor was very professional. Explained every detail about the service.

Laurel team is awesome!

Mr. Coleman is wonderful, he has been helping me for years! I appreciate you Mr. Coleman and Ourisman team!

.I was first to arrive at 8:30 AM and last to leave at 2:30 PM. I don't understand why the tire was not ordered prior to my arrival.No car wash, or cleaning was provided.

Overall, the experience was very positive, and a few details really stood out. The communication throughout the process was excellent—clear, timely, and transparent. The staff was professional and approachable, which made it easy to ask questions and feel confident about the service being performed. The turnaround time was also impressive, and it was clear that the team values both efficiency and quality.As for opportunities for improvement, one small area could be providing a bit more proactive education for customers—for example, offering brief explanations of upcoming maintenance to watch for or tips to extend the life of certain components. While everything was explained well when I asked, having that guidance offered upfront could make the experience even more helpful, especially for customers who may not know what to ask.Overall, it was a great experience, and these suggestions are just minor enhancements to an already strong level of service.I recently had my vehicle serviced and the experience exceeded my expectations from start to finish. Scheduling an appointment was quick and straightforward, and I appreciated the clear communication leading up to my visit.Upon arrival, I was greeted promptly by friendly and professional staff who took the time to listen carefully to my concerns. They explained the diagnostic process in a way that was easy to understand, which immediately gave me confidence that my car was in good hands.What stood out most was the transparency throughout the service. I received timely updates, including a detailed explanation of the recommended repairs and pricing before any work was performed. There were no surprises—just honest, straightforward service.The technicians clearly take pride in their work. My vehicle was returned running smoothly, and everything was completed within the promised timeframe. They even went the extra mile by ensuring the car was clean and ready to go.It’s rare to find a service department that combines efficiency, expertise, and genuine customer care so well. I wouldn’t hesitate to return for future maintenance and would highly recommend them to anyone looking for reliable automotive service.

The service department rocks

I’m not certain my concern was addressedSame as othersSame as the others

Listened to my concerns. Good service

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