My sales representative Talon provided excellent service.

Always a great experience at Park Place Lexus

Can't say enough good things about the whole experience. Kudos to Kevin and GM Charles for extra and over the top effort and we drove out our new RXH a very happy couple, leaving behind a similar great experience in 2021.

Walked in Joe was the first person I saw. He was very friendly and helpful. Environment was clean and welcoming

I always have a nice experience at Park Place. My service advisor Juliano has always done a wonderful job taking car of my service. Unfortunately, there was a shortage of loaner cars and I had to wait for 3 hours to get a loaner. When I logged into my email I saw an email from Charles Owen from Sunday Dec 7 wanting to know if I want to discuss trading in my car or just look at the new inventory of Lexus. I responded to his email letting him know that I was not interested in trading in my car. I also let him know I waited 3 hours for a loaner. He immediately responded and covered the charge for my 4 wheel alignment. I greatly appreciated his actions.

Derek Tucker was a great help as Ash was busy with a late appointment. Derek helped with finalizing our new ES purchase, and making our buying experience very pleasant. Ash and Derek are excellent sales consultants, and just all around nice people to work with.

Our salesman Ash was a pleasure to work with

This is our 3rd purchase from Park Place Grapevine. We really appreciate the excellent care and service Rob gave us in procuring the last two. Thank you!

Overall, the experience was mixed. I was very interested in purchasing a vehicle and was actively negotiating in good faith, but there were breakdown in communication and follow through early in the process. During an active negotiation, the vehicle I was working toward purchasing was sold without my knowledge, which is extremely frustrating and should not happen once intent has been clearly expressed and numbers are being discussed. That said, once management became involved, the experience improved. Jimmy listened to my concerns, honored prior negotiations, worked to locate an alternative vehicle, and took steps to make the situation right. I appreciate the effort made at that point and feel confident moving forward once this vehicle comes in because of leadership's involvement. While I do ultimately feel supported, there are opportunities to improve internal communication, responsiveness, and continuity so customers do not feel left in the dark during such an important decision. I'm currently waiting for the alternate vehicle to arrive so I'm hoping once it does, I will get to receive the talked about "Lexus experience".

My salesman was great, but there was not a clear line of communication when it came to what happens after purchase. There were assumptions made by Park Place that I was given certain information that I had not been given. White Glove service and an exceptionally great experience is what I hoped for, but that is not what I got.