Overall I had a good experience. I think some departments aren’t necessarily communicating with others. So once the sales lead called me to set an appointment for technical training for a specific time and I show up at the appointed time, I don’t expect an odd interaction…..it was odd to see that no one was expecting me after all for my so-called appointment. It was as though an appointment was never actually made for me. Nonetheless, someone came to help me. But even then I wasn’t given that person’s business card for any follow up questions although they offered me a business card if I had any follow up questions…..and said they would be happy to help and went to grab a business card. The business card just didn’t have the same person’s name on it. Perhaps explaining whose name is on the business card would help customers not feel like they are being pushed off to the next person. It Didn’t help that everyone was confused when I showed up for the “scheduled” appointment initially. Just interesting experience.

We had a great experience at Park Place finding our New Car ! Shon Wood was very easy to work with and was very knowledgeable about everything that we had questions about. We enjoyed working with him and have gained a new friend along the way! Looking forward to enjoying all the perks that come with Park Place!

Great experience overall. Ash was great to work with!

Knowledgeable, respectful no pressure staff.

great as always

I had a great experience, Derrick was professional, polite and knowledgeable.

Pete and Day were professional and honest gentleman the entire process.

Our first purchase with Park Place Lexus of Grapevine. Derrick Nicholson was a pleasure to work with and took care of our needs. The one touch process, makes it more comfortable to purchase a vehicle. We felt at ease and will definitely be calling Derrick for our next Lexus.

JR was a great salesman who stayed in communication with me throughout the process.

Terry Song was great, and made the car buying experience stress-free.