Service was prompt - expected it to take more time - only one hour. Alex was cordial and very efficient. We appreciate his professionalism as he worked through the final paperwork.

I always deal with Bobby. He’s great!

Edgar is my Service Advisor. He met me at our scheduled time (actually a little early), and we discussed the routine service needed on my wife's 2021 RX350. The text message confirming services was very helpful, and I had actually approved some of the services when I needed to call Edgar back to approve additional services. He helped me quickly, and the maintenance done works great! I sincerely appreciate Edgar's help, and I value the high-quality work done by the Lexus Park Place Grapevine team.

Your tech person was very knowledgeable and helpful.

Shane Welter made the buying experience fantastic. He was patient and listened to what was important to me to get me in the perfect vehicle! I appreciate Park Place Lexus's culture and buying process. It was very efficient, and Shane was definitely a key part with an excellent customer experience. This was my 3rd new car from Park Place Lexus and it's because of your team that keeps me coming back. I do check out the competition from time-to-time, but you have set the bar high. Well done!

Jessica made this car buy a breeze. Everything went smoothly & explained completely.

From the time I started looking online to the moment I walked out the door with my new Lexus, the service was beyond exceptional

Brandon kept me informed

Very good customer service.

Our salesperson Joe P. was great, kept us informed as our vehicle was being transported from Canada.