Good evening,My Check in this visit was painful.I had to say and spell my last name at least 3 times, and still couldn’t be found in the .system.I was asked my first name and I provided Debbie instead of Deborah and still could not be located.My VIN had to be used to finally be recognized as a customer.When I go to the local car wash, I pull up, someone comes to my car and immediately knows my information in addition to knowing the car wash I get each visit.I was just really disappointed that it didn’t feel like a warm and fuzzy visit after purchasing my car at park place 5 years ago and coming for all of my maintenance..

Service and repairs

Routine provided, recommended additional repair.

Fast and friendly service

Talan is a top notch salesman

Our car had an unusual problem. Taylor immediately offered a happy, professional attitude and provided us with a quality loaner. We kept us updated and couldn’t have been happier with the service.

I spoke to Kevin Cleveland about buying a Lexus IS350. He was an absolute gem to deal with. We agreed upon a price, he kept his word all the way to the end. I drove 200 miles one way to come by this car from Kevin. I had called another Four dealerships, and let’s just say I did not mind the 200 miles to go buy a car from Kevin. Everyone in the dealership would ask if I needed help while I was there that’s something that I did not see on the dealership in Austin. I would highly recommend you call Kevin and buy your car from his dealership. Thank you, Kelvin.

Personal preference for me and my needs were met.

My sales rep Ash and Danny the manager gave me exceptional service making sure my needs were addressed and my transaction was handled correctly! I appreciated everything they did to assist me with purchasing my new Lexus!

Christianna was an amazing sales rep to work with. She is so personable, fun, and knowledgeable. We ended up not liking the original car we purchased on Friday, and let her know that on Monday morning. We wanted to purchase the other car we were debating on, and return the first one. I know it was a big headache for her, and everyone, but she took it in stride, and didn't make us feel bad, even though we really felt bad for having to do that. In the end, we now love our NX350h...love, love, love it. It fits our needs perfectly! Thanks to Christianna's help, we are so happy with our first experience with Park Place Lexus of Grapevine! We appreciated the Sales Manager coming out and introducing himself to us after we had purchased the NX. I'm super bad with names, but maybe it was Danny?? Sorry...he was super nice.