Great customer service!

I loved my experience and Randall was such a nice and helpful person to me.

It has been a very positive experience from the very beginning. It was very efficient and to the point which we appreciated.

My experience was satisfactory and I was especially pleased with the turnaround time re: inital contact and papeprwork completed at car purchase. I reached out to the dealership on Wenesday evening - my inquiry was returned Thursday morning - we completed the financing remotely Thursday evening. I picked up my cashier's check from my credit union on Friday and I flew to Dallas to pick up the car on Saturday morning. Even though he was ooo on Friday, Shane still replied promptly to my texts when I needed to confirm who the cashier's check needed to be made out to. I arrived at the dealership at 9:12 AM and was out of the door with my new car by 11:30 AM. Got back home to Houston around 4PM and the dealership had followed up again to make sure Shane had made that initial contact after I expressed interest on Wednesday evening. Shane was honest and professional and respectful of my time - I can't ask for more than that.

We have bought 4 cars from Randal Hood and always found him to be pleasant to work with. He always works hard to put us into a new car.

David was professional, efficient and pleasant to work with.

Joe, the service advisor was great. I'll be happy to take my car back for future service at grapevine lexus.

Alec is tremendous. Always takes excellent care of my vehicle.

This visit was for the 5,000 mile service on my new RX 350, My service advisor was very professional. Everyone at the dealership that I came into contact with was welcoming and helpful. My car was ready when my advisor told me it would be, and that’s always a plus!

Arrived at appointed time and seen promptly. Was told vehicle ready in less than 90 minuets and it was