Park Place Lexus Grapevine
4.9/5
4.9 /5
3,569 Verified Reviews
901 East State Highway 114, Grapevine, TX 76051, US
(682) 223-4677
3,569 Verified Reviews
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5.0/5
5.0 /5
Bobby Heffernan is fantastic. Bobby communicated with me so well throughout my purchase experience and I never felt any pressure. He is a delight and I will recommend him to anyone. I bought a car from Bobby in 2015 and came back 11 years later straight to him!

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5.0/5
5.0 /5
Joe Ramirez is amazing! He is always a professional always so helpful and always so pleasant to work with!

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5.0/5
5.0 /5
Shon was very informative and efficient.

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5.0/5
5.0 /5
Jonathan is great! He kept me updated and was so nice.

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5.0/5
5.0 /5
Pete Bagrow, Jimmy Morales and David Barrychuck were absolutely awesome and made my 9th purchase at PPG seamless and enjoyable as always! Kevin has some improvements to work on, which will happen under the current leadership. He was short with us in the morning of delivery, wasn’t expected.

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4.0/5
4.0 /5
On-site service experience was outstanding. Started appointment setting online but exited before completing in favor of completing via direct call to service - online needs improvement. Only complaint is one that I have often when my vehicle is serviced. Tires are over-inflated to 36/37 psi (prior to driving out) verses vehicle recommendations of 33 psi. Had to deflate at home.

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4.0/5
4.0 /5
Derrick was a great sales person who helped get me the best price for the quality of vehicle.

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5.0/5
5.0 /5
As expected

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5.0/5
5.0 /5
First time in for 6 months service. Bryce H. helped me with my vehicle. Pleasant experience, in and out with my vehicle in no time.

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5.0/5
5.0 /5
My day wasn’t going very well as you can imagine when you’re having car issues. When I arrived at the service department I was greeted by a young man and asked to wait in my car because I didn’t have an appointment. He informed me that the first available service manager would come shortly and help me. Same young man checked on me numerous times during the wait to ensure me all was well and I’d be helped soon. Then Missy my service manager arrived to help me out. She did some inquiry to find the reason for my visit and then led me to a couple of waiting areas. During my wait she constantly reported back to me what was going on with my service and was extremely helpful in resolving all upcoming hurdles. Missy’s pleasant attitude and helpful knowledge turned my unpleasant day around. I’ve never had a dedicated service manager, but if I must revisit Park for service, I’ll definitely be requesting her to assist me in the future. If all of your service managers are like Missy you guys are fortunate and I’m positive you’ll have many satisfied customers like me!