I scheduled what I believed was my complimentary oil change/40,000-mile maintenance through the AI phone system. Before my appointment, I had questions about my previous service visits and wanted to speak with a service representative, but I wasn’t able to reach a person because the system kept directing me back to the AI assistant. That was frustrating.When I arrived, the service advisor informed me that the 40,000-mile maintenance package would cost approximately $400. I was surprised because I believed the service was covered under my complimentary maintenance package. The advisor offered to perform just the oil change and cabin air filter replacement for around $150, but I declined because I expected the complimentary maintenance to cover the required service.Instead, the advisor said they would rotate the tires and replace the cabin air filter since the cabin filter had not been replaced during my previous three service visits.After waiting about an hour, I received my vehicle and checked to confirm the cabin air filter had been replaced. It had not been changed. The only service that appeared to have been performed was an exterior car wash.Overall, this was a very frustrating experience. I spent my time driving to the dealership and waiting for my vehicle, only to leave without the oil change or the cabin air filter replacement I requested. I was expecting my complimentary maintenance package to cover the necessary service, so the entire visit felt like a waste of time.

Did a great job

Taylor was very helpful adviser. Always good when I get a loaner for service. One of main reasons I’ve been parkolace lexus owner for 20+ years

Excellent customer service, friendly atmosphere, and quick turnaround of vehicle.

Always a pleasure Juliano Rapoza provides excellent customer service every time.

Michael Moore is an outstanding sales representative. He operates with professionalism and integrity and really listens to what the customer desires. This is the third vehicle we have purchased from him and Park Place and we will not buy a Lexus anywhere else.

Amazing as usual

I brought my vehicle in for diagnostics of an ABS issue. I told the service advisor that I had replaced the Brake Booster and Pump with parts purchased from Park Place Lexus two weeks earlier. I was surprised when I was sent the estimate. Park Place Lexus wanted to replace both the Brake Booster and Pump again to fix the issue; the entire job would cost $5225. I decided to purchase and replace the single part I had not replaced yet. The part cost $392 from Park Place Lexus, the entire job cost $500, and the issue was fixed. I can not believe Park Place Lexus dared to lie about the diagnostics so they could charge a customer 10x what was actually needed to fix the issue. Shameful

We had a great experience buying a car at park place. Our salesman Mike Moore made the process easy and special dir us. He was a referral from someone we know well and we are glad we reached out to him.

Went well