Park Place Lexus Grapevine
5.0/5
5.0 /5
3,258 Verified Reviews
901 East State Highway 114, Grapevine, TX 76051, US
(682) 223-4677
3,258 Verified Reviews
5.0/5
5.0 /5
We just purchased our fourth new Lexus from Terry Song & Park Place Lexus, and—just like every time before—the experience was absolutely exceptional. Terry has a rare combination of professionalism, product knowledge, and genuine care for his customers that makes every visit stress-free and enjoyable. From the moment we walked in, Terry treated us like family. He anticipated our needs, answered every question with patience and expertise, and made the entire process seamless from start to finish. It’s not just about selling a car for Terry—it’s about building long-term relationships, and after four Lexus purchases, we can confidently say he’s the best in the business. If there were a Hall of Fame for service in the Park Place Lexus organization, Terry Song would be a first-ballot inductee. He represents the very best of what Lexus stands for—luxury, reliability, and above all, exceptional customer care. Thank you, Terry, for once again going above and beyond. We love our new GX and look forward to purchase number five—because with you, there’s no reason to go anywhere else!

5.0/5
5.0 /5
Purchasing a vehicle was transparent quick and easy. The sales person was honest and willing to show me the vehicle features. He

5.0/5
5.0 /5
Great experience for first service appointment.

5.0/5
5.0 /5
Very Helpful

5.0/5
5.0 /5
John always treats me well. That's why I go back to him.

5.0/5
5.0 /5
Brian C was great. He was professional and made the experience very easy and painless. So much better than the local Toyota dealerships. Bonus points for the tech guy, Rene. He was friendly, patience, and answered all our questions.

5.0/5
5.0 /5
From start to finish it was an unparalleled experience. Firstly, we never felt pressured at any point in the process, even knowing that our first visit was just to explore and test drive a few options. When we left without a purchase, it was with joy and without any feelings of aggravation from our sales person. They listened to us and didnt pursue sleezy sales tactics with today only deals. When I gave feedback they didnt argue, and always met it with optimism and solutions. Ultimately, after test driving several other vehicles at multiple different dealerships in the area, we came back to open arms and an eager to help staff. I can honestly say the car sold its self, but the experience is what sold us the car. I cannot express enough how enjoyable the experience was, and how jarring it was to go anywhere else after having worked with the staff at this location. The customer service here was at a level on par with the luxury and quality of the vehicle if not exceeding it with the truly artistic way they handle their customers.

5.0/5
5.0 /5
Silas in sales department was fantastic and Missy in service was great!

5.0/5
5.0 /5
Katelyn is absolutely amazing. I have NEVER had such a great car buying experience. She was on top of everything from the beginning and made the whole process seamless. I’ve already shared her contact info with friends and am actively referring people to her. She’s made a customer for life.

5.0/5
5.0 /5
Jessica is the absolute BEST!