Park Place Lexus Grapevine Service Center
4.9/5
4.9 /5
832 Verified Reviews
901 East State Highway 114, Grapevine, TX 76051, US
(682) 223-4677
832 Verified Reviews
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5.0/5
5.0 /5
I had a great experience. I did have to wait for an hour and half but Anthony was upfront and told me it would be about that long. He helped me with all my questions and made sure I was satisfied. It was wonderful to have a Service Manager that cares about his customers. Thank you

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5.0/5
5.0 /5
Pretty good

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1.0/5
1.0 /5
This was the absolute worst experience at this location! I’ve been servicing my vehicles here for over 8 years! I booked a 1:00 appointment online. I showed up at 12:40, a young man marked 12:51 on my window. I waited until 1:10 and I had to ask for the service manager to get assistance. He never acknowledged me and only focused on the team at the service desk. The service advisor assigned to me was rude . He was only interested in getting me in out the conversation about my vehicle was limited. He offered a detail for my inconvenience. He didn’t send me the inspection details. I had to call and ask him for it. During the 5:56 call he stated that work was done on my car. I declined the additional services that my car needed because he told me the mechanics were done. The service at this dealership has declined over the years but this was by far the worst service I ever had. The customer service is awful!

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5.0/5
5.0 /5
Easy to make appointment on app and they always do a great job!

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5.0/5
5.0 /5
I was met with enthusiasm by Fred,the service technician he kept me advised of the actions of theMechanics

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5.0/5
5.0 /5
Always a great experience with exceptional service. Fred is the best!

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5.0/5
5.0 /5
Very nice, clean, cool waiting room and restrooms. Nice coffee and soda bar. Very good and helpful service.

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5.0/5
5.0 /5
Missy is excellent

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5.0/5
5.0 /5
Small 35k service but completed quickly. I didn’t get a receipt showing what was done other than check marks in maintenance book. Requested call instead of text and I received a call.

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5.0/5
5.0 /5
Matthew Hernandez is such a professional with high integrity and character that I am glad to have him service my vehicle; because I know he provides me with the upmost quality service that others should strive for: Exceptionally!