My car was serviced on time and the work was satisfactory. Mike Rogers was my service advisor he was very helpful, and answered all of my questions. The Park Place waiting area is very comfortable.

Fred is an amazing help whenever I come in for service! My car runs better every time. Really appreciate his kindness and follow-up.

Top Tier!

The service was generous and professionalI truly appreciate Tyler’s long time of efforts and hard work to complete repair of my Lexus since after I was involved in a traffic accident.With sincere gratitude,

Excellent experience. Everyone was very nice and helpful

Very good service

Very prompt

Junior and Justin are the best

Park Place Lexus has been my “go to” for service since my first engagement with the Lexus brand. I’m always remembered by my “primary team” in both sales and service side of the business. The relationship has endured - from my first lease (over 16 years ago) - to the purchase of my current RX 350 - the sales and service teams have always listened and taken care of me and my vehicles.With my recent service appointment for maintenance, my advisor Anthony pulled my service history, reviewing with me what was due as well as what would be practical and proactive for my vehicle at this juncture. As this service appointment wasn’t extensive, I decided I would wait and cleanup my email InBox. Seated comfortably in the service lounge area, Anthony kept me advised on the servicing progress. I was “done” and on my way in about 90 minutes with servicing complete and a washed vehicle as well! The Park Place Teams always deliver an exceptional experience.

Joe, my service advisor at Lexus and is absolutely phenomenal! From start to finish, he went above and beyond in every possible way and delivered the best possible customer service experiences.He kept me informed every step of the way, making sure I always knew what was happening with my vehicle. What truly impressed me was how proactive he was, he didn’t just do his job, he took ownership of the situation by sending all the necessary documentation to the third-party company to help me getting a reimbursement. That level of care and attention is rare and deeply appreciated.I was also dealing with an unpleasant odor in my car, and Joe didn’t brush it off. He provided recommendations to help get it the smell removed.What started as a frustrating and not-so-good situation turned into a much better experience entirely because of Joe. His professionalism, communication, kindness, and genuine dedication to helping customers truly set him apart.Joe is an example of what outstanding customer service should look like. I cannot thank him enough and highly recommend him to anyone who wants to be treated with care, respect, and excellence.