It was great! Very easy, the staff was nice.

In 21 years of owning a Lexus I have never had any complaints with the excellence of service from the Grapevine Lexus dealership...until now. And, it is not with the mechanical repairs. You may think this an insignificant thing. To me it was a breakdown in your uncompromising comitment to excellence, a hallmark of the Lexus brand. My car was returned to me after repairs with black marks (fingerprints on the upholstered driver's armrest, an almost recognizable footprint on the driver's floor mats, more marks on the edge of the driver's floor where it met the edge of the outside edge, on the lower carpeted portion of the door. I called it to the attention of the attendant. He was able to wipe some of the marks off but nothing else. What is especially concerning is the floormats for my 2002 SC430 are no longer available in my color (light grayish)! So they can only be cleaned not replaced. I didn't realize how marked up the mat was until I arrived home. This substandard service for the dealership. The least you could do would be to shampoo the mat and other marked areas to make this right. I am happy to provide photos and I left voice mail for my most excellent service adviser Joe Ramirez. Margaret Carroll, PhD

Good folks. Very courteous. Got us riding in. Under promised in over delivered.

Always trust the technicians to do a top notch job.Never disappointed!

Greg is always awesome. Great customer service.

Top rate service

When they said two hours exactly two hrs the is ready

So friendly and helpful!

Good service. I will be back for my car maintenance.

Greg Delano was able to get me in quickly for service, communicated and took care of my concerns.