I came in without an appointment upon having one of my tires blow out. The Service Department was extra busy due to expected bad weather on the following day. They were very prompt to replace my tire! And it was under warranty, which was checked for me! Such a pleasure to work with ParkPlace Lexus!

Fast and reliable

Fred was very accommodating when I changed my status from loaner to wait-at-dealer. You still got me out in very reasonable time. Excellent overall.

It was a good experience

I actually had two apts one for each of my vehicles and to be honest the experience was subpar compared to the level I have come to expect after being a loyal customer for many years.For the NX I seemed like my vehicle was forgotten and it was not until I called after lunch that it was even started on (following a 7:30 apt) where I asked for it to be ready at noon. It should not take 2 texts messages and a call to get feedback on status...For the ES I was also scheduled with Joe Ramirez who informed me he was wpuod be off (scheduling must had made a mistake) and that Ricky would be covering however when I arrived at 8 am Ricky was not there. After waiting for 10 minutes thankfully Jonathan came and he took very good care of me and my second vehicle.Outside of Jonathan stepping up it feels like your dropped the ball on both of my recent apt back to back which is not how you should treat someone who has purchased 3 cars from your combined dealerships over the last 10 years, including one less than 12 months ago.

It’s always a great experience! I call it going on a field trip as I eat peanut M&M’s with a Diet Coke and reading. The service advisor, Fred, is excellent with communicating with me. He is very helpful and courteous and takes the time to answer my questions.

Juan always goes above & beyond. I’m grateful. Thank you. Happy New Year!

Exceptional.

Jonathan Rodriguez was great to work with. Kept me informed during the entire process. And as always, it is nice to have a loaner car to use while my car is in for service.

Good communication on status and recommended services.