Jay Hidalgo takes great care of both my husband, Gilbert and myself and our RX 350 and IS 300. Jay is very knowledgeable, so personable, keeps us posted on service progress and any findings and provides us with future service expectations and costs, as well. We greatly appreciate him and your entire service team.

This was my first time to purchase a Lexus, and Park Place Lexus Plano did not disappoint. A+++ on customer service and a non-pressuring sales experience. Every other car buying experience has always included a salesperson, a finance team and a finance manager. Not this time - one person handled everything. Kelli Hansen was that person, and she did a phenomenal job!

My Service Advisor, Scott was very responsive to my message that my car was being towed to your location on a holiday. He kept in touch throughout the process and made no pressure suggestions for needed service. He even made sure that we did not need a loaner car as he didn’t want us inconvenienced. I buy for the brand quality but will remain a loyal Park Place customer because of the service Scott provides.

Roberto was extremely helpful. It was nice to have a straightforward car buying experience!

Michael followed up regularly and car was fixed quickly. Good job!

It was smooth, except I could not get my washed due extended wait times for car wash

Tristan was perfect to work with and Raymond followed up. They were so nice. Very helpful

Darren Wagoner was great and made the process welcoming, easy to understand, and smooth with the new car buy.

I purchased a new 2026 Lexus RX 350. Ryan Bacsafra provided excellent service. He remained in communication with me through my search with the other Lexus dealerships looking for just the right combination I was looking for. He understands customers my age need extra help with the technology behind the new vehicles. I appreciate his patience and his willingness to help in the future even after the sale.

Sales experience was excellent. Absolutely perfect.Drove the car home and next day and it went into complete mechanical failure. Several warning lights displayed (oil, brakes and engine hot) and completely shut down. All within 24 hours of taking possession.Looking at potentially $1000s in repairs if the engine isn’t blown.