Love my new Lexus but the paperwork & computer process took way too long (5 hrs)! I had already completed financing application on line and was approved. Had already decided on Lexus back in December & had to wait for it to come in.It should have only taken about 1-1/2 hrs.

Melissa Bryant went above and beyond. She listened to my requests and provided the information I was seeking. It can be hard buying a car that is 1500 miles away, but Melissa made the experience smooth and easy.

Worked with Ken Madrid, process was fast, easy and no-nonsense.

Very good experience. Staff was very helpful in processing my trade-in and setting up the lease on my 2025 NX 350.

I chatted about a lease agreement, Nick Hawley reached out to me later that day, I test drove the vehicle the following day and signed papers. Nick answered all of my questions- although, I didn't have many. I researched what I wanted and knew what I was going to pay. Nick did a good job dealing with a Gen X'r, but I was an easy sale ;)

Chris Brunner and Zach Schwartz are rock stars!

Michael Snyder helped us find a car and was great

Absolute best experience. Don Mitchell is an excellent Sales Experience Manager.

Mr. Dean McCaskill provided me with celebrity style services. I was recently in a car accident that totaled my 2017 Lexus IS 200t. I was devastated and in distress. I had a dream about my new Lexus color and model. Dean found one that was in production enroute to Park Place Plano Lexus. He immediately secured the vehicle for me and provided me with a weekly status of the vehicles location. Upon the arrival of my new car, as a courtesy, I sent him my flight itinerary and he voluntarily picked me up from the airport at 6:08 am, offered to take me to breakfast, gave me a grand tour of the dealership, introduced me to all the services employees, showed me my new car and went over all of its features and paired my cell phone to my car, we signed the contract, he was honest and not pushy and helped me select all maintenance packages necessary based on my occupation and driving experience. He took me to lunch, then drove me back to the airport. Dean stayed at the dealership until 8:00 pm when the vehicle transporter arrived and sent me a very nice video of my vehicle being loaded up and sent on its way to my home in New Braunfels, TX. He even remembered that I named my car Smoke. In the text message with the attached video he said “Smokieis on his way home!”GREAT attention to detail! I’m impressed.😁Mr. McCaskill is the TRUE definition of EXCELLENCE customer service. He’s a ROCKSTAR and I had a wonderful time talking, laughing and purchasing my new car with him.THANK YOU Dean! I ❤️my new Lexus!

Wonderful from the time we walkedIn until we drove out in our new car!