Brian provided excellent customer service throughout the entire process. He was professional, responsive, and went above and beyond to help me with my previous vehicle protection refund and rental car return. He made the purchase process smooth and stress-free. I appreciate his patience and support, and I am very happy with my new NX350h.

Great experience

We had a wonderful experience purchasing our new Lexus with Angela! From the test drive to the final purchase, she made us feel comfortable, welcomed, and never pressured. Her honesty, patience, and genuine helpfulness truly stood out.I was initially unsure about getting a bigger car, but Angela answered all my questions and helped me feel confident in our decision. She made the entire process smooth and stress-free.We’re so happy with our new car and grateful for Angela’s outstanding customer service. We would absolutely recommend her to anyone looking for a new car!

Jay Hidalgo takes great care of both my husband, Gilbert and myself and our RX 350 and IS 300. Jay is very knowledgeable, so personable, keeps us posted on service progress and any findings and provides us with future service expectations and costs, as well. We greatly appreciate him and your entire service team.

This was my first time to purchase a Lexus, and Park Place Lexus Plano did not disappoint. A+++ on customer service and a non-pressuring sales experience. Every other car buying experience has always included a salesperson, a finance team and a finance manager. Not this time - one person handled everything. Kelli Hansen was that person, and she did a phenomenal job!

My Service Advisor, Scott was very responsive to my message that my car was being towed to your location on a holiday. He kept in touch throughout the process and made no pressure suggestions for needed service. He even made sure that we did not need a loaner car as he didn’t want us inconvenienced. I buy for the brand quality but will remain a loyal Park Place customer because of the service Scott provides.

Roberto was extremely helpful. It was nice to have a straightforward car buying experience!

Michael followed up regularly and car was fixed quickly. Good job!

It was smooth, except I could not get my washed due extended wait times for car wash

Tristan was perfect to work with and Raymond followed up. They were so nice. Very helpful