Drove from San Antonio to purchase vehicle. Kaden and Mark were both extremely professional and helpful.

Kenneth Atkins is outstanding to work with. We have purchased 4 vehicles from him and he is the best.

Andrew is really knowledgeable and takes his time. He answers any and all questions we have and is really honest and forthcoming.Chris Brunner is also the reason we love this location, he always looks out for us and his team is unmatched.

Tristan Capehart is truly exceptional and the primary reason our family continues to return to Park Place Plano Lexus. Over the years, our family has purchased 19 Lexus vehicles from this dealership, and that loyalty exists for one reason: Tristan.He consistently goes above and beyond for his clients and genuinely cares about ensuring every detail is handled correctly—from vehicle selection to final setup. His professionalism, integrity, and attention to detail are unmatched, and he always makes sure we feel confident and completely satisfied with our purchase.Most recently, we purchased a Lexus GX550, and Tristan once again demonstrated why he is so special. Despite being ill, he proactively reached out the night before our scheduled visit to ensure we were fully taken care of. He personally arranged for his colleague, Melissa Bryant, to assist us—and that level of foresight and ownership speaks volumes about his character.Melissa was outstanding. She was attentive, knowledgeable, and extremely caring, and she ensured the entire process went smoothly. At no point did we feel rushed or overlooked. It was clear she was invested in making the experience seamless and positive.Park Place Plano Lexus is incredibly fortunate to have professionals like Tristan Capehart and Melissa Bryant. Tristan, in particular, is an invaluable asset to your dealership, and I sincerely hope his dedication, loyalty, and impact are recognized and rewarded appropriately.Thank you for continuing to deliver the level of excellence that keeps our family coming back time and time again.

Ryan was top tier with his customer service, I appreciated how he was considerate of my time.

Everything was good just the price negotiation did not go as smooth as we wanted

awesome

Buy a new rx500h

The buying experience at Park Place Lexus Plano was exceptional. Kudos to Melissa Bryant for being such a professional and guiding me through the purchase of my new vehicle from beginning to the end.

Overall, I did not receive the level of service I would expect from a luxury car dealership when I purchased by 2026 Lexus RX350h from Park Place Lexus. I came in on 1/20 to test drive the RX350 and RX350h and was assigned to Angela Drake. I texted her back later that day to reserve a RX350h that was being assembled and was verbally given a timeline of mid-February to early March. I texted her on 2/6 to see if there was a target date for the car to arrive and was told: no, it is still in the back. Whatever that means.On 2/9 I got a text from her that she broke her foot and will be out for a few days. Someone else will reach out if needed otherwise it’s BAU.On 2/19 I got a text from her that the car was here and I could pick it up the next day at 4pm. On 2/20, I got a text at 11am that she may need to leave early and put her foot up. Emily will help me instead. Then at 1pm I got a text that Emily was not available and I’d work with Datone.I arrived a few minutes before 4pm and was told Datone was busy with another customer and he would be out shortly. I sat waiting and wasn’t really asked if I needed anything until someone walked by around 4:20 and asked if I was being helped and if I wanted something to drink.I met with Datone around 4:30 and he was great, but it felt rushed at the end of the day and I felt very much handed off from one person to another at that point. I saw Angela’s belongings still at her desk so I believe she was still there. I don’t know why I needed to wait until 4pm to pick up the car, I believe it was ready before then. It just made everything feel rushed to get me out of there.I purchased the window protection and the car care protection and noticed drip marks down the doors the next day in the light. I’m taking care of those myself but it was just another thing that felt like a mediocre experience. When I was with Datone I stated that I wanted to make an appointment to have blackout badging applied. This was never scheduled so I called and scheduled it myself.Overall, I love the car. I just felt the treatment I got was not ideal. And I find it odd that customers aren’t given better information on vehicles arriving from the factory.