Sales guy was professional.

Sean was a pleasure to deal with and kept us informed about the availability of the car we hoped to buy. The buying process itself was also streamlined and clear.

Overall a decent experience (my 3rd PPLexus transaction). But I was disappointed in my trade in value. I was told there was a car fax issue re: a potential odometer roll back which is nonsense - I bought that vehicle from you (2nd PPLexus transaction) and it very well could have been dealer error that caused the discrepancy in mileage reported on the sale. The GS was a unicorn deal when I found it on your lot, excellent condition, low miles and I did not get fair trade in (I did all services required at Lexus). Then I was still upsold on the glass coverage at the end when that should have been a value add (no cost) given the low trade in. I did not ask for any additional off on the price of the car itself. Additionally, I was rushed to complete the sale the same day (after being told I could pick up the IS the next morning) only because there was a MAN waiting around in the dealership putting pressure on the sales team, hoping I would back out or not qualify for the same car. I had to get reassurance that when I left to go to work (and had scheduled to return in a few hours to sign off on the deal) that the car was indeed mine - and I was told the male buyer came back that afternoon to see if I had shown up. As a female, none of this sat well with me. My very good credit rating only got me a 8.9% interest and I'm not sure if they shopped the loan enough to ensure I was getting the best available rate - again a rush job? There's no doubt that under the time constraint, I felt the need to get it done and not advocate for myself as a client. I will always love the Lexus Product. Every buyer should be made to feel as important as the next regardless of model bought, price paid, or gender.

Great experience, Erin is very knowledgeable and helpful.

Our salesman was very knowledgeable and helpful.

Needed help understanding sorting through the operation of all of features on dashboard. Also fount that tire air pressure was way too high, it was corrected at once

Bought a pre owned car

Satisfied

Awesome experience !!!

professional service tailored to my needs