Very professional and the made the buying experience smooth and easy

Easy and low friction. Most of the communication was via phone/text - my preferred method. Knowing the car I wanted helped. Melissa told me which vehicle, with my desired specs, was on the lot and I decided to proceed sight unseen. I was able to complete the application over email and came in after work to sign paperwork.

I am very satisfied with the customer service here

I couldn’t be happier with my recent car purchase! From start to finish, the entire experience was smooth, professional, and genuinely enjoyable. Ethan was knowledgeable, patient, and never made me feel pressured—just focused on helping me find the right car for my needs.The vehicle itself is fantastic. Everything was clearly explained, all my questions were answered thoroughly, and the process was efficient and transparent.This was hands-down one of the best car-buying experiences I’ve had. I drove away feeling confident, excited, and taken care of. I would absolutely recommend Park Place Lexus Plano & Ethan in new car sales to anyone looking for a great car and top-notch service!

It was great, Nick was awesome

Had a great experience buying my car at Park Place Lexus of Plano. Nick Hughes was super helpful, easy to work with, and answered all my questions without any pressure. He made the whole process smooth and stress-free. Really happy with my experience and would definitely recommend working with him.

I observed a stunning Black Bronco and received prompt assistance. My sales representative was Kariel Nieves, who exceeded expectations. He took the time to measure the vehicle to ensure it would fit in my garage, offered me the most favourable loan rates, and even matched my trade-in offer.After purchasing the vehicle, he contacted me to explain some features I was previously unaware of with my AC and continued to provide support. Having had a poor experience elsewhere, I now intend to always shop at this dealership due to their exceptional customer service and the employment of outstanding individuals like Mr. Kariel Nieves.You can expect to see me again when I am ready to buy another car.

Communication about updates or asking for updates over the 4 days the car was there for an alignment was bad. I understand it was holiday time, but when I called I never got a answer on the status of the car or any update.

went smoothly.

I experienced a high level of professionalism and courtesy from Kal Farris. Excellent job!