Experience is always top class because of Leandro ! Thanks for all the help and guidance you provide for my families vehicle. There is no one I trust more with car advice so thanks for always going out of your way and above and beyond to accommodate me as a customer.

Paul Beukema was great. He was very knowledgeable provided great insight with respect to the challenge. I was having with my GX 460..

Tristan is great as always

Fixed the issue

It went well. My car runs good and it was vacuum, wash and shine the tires.Thank you

Park Place service unit is the best. Personal, attentive and professional. Thanks Metao and Brad. Les Harris

Very disappointed at your rotation price. 249 for an oil change is bad enough, but 150 for a rotation....come on

When I first bought my car here, I was told to use Brett Rogers as my service advisor. I went out of my way to work around Brett's schedule, since he only works weekdays. Because he was recommended to me, I expected excellent service, but that was not the case.I understand a 7 am appointment might be early, but if you're in the customer service industry, I expect some semblance of wanting to help. Brett seemed like he wanted to be anywhere but at work, which was already off-putting.What irked me most was the walk to the loaner car. At every other dealership I've been a customer at, they've walked around the loaner with me to note any existing damage so I'm not held responsible for it. Brett handed me the keys, said bye, and immediately walked off. This concerned me, but I was in a rush to get to work. When I parked and got out, I noticed large blue pen marks on the seats and food stains in the back seats. I took pictures right away and texted Brett at 8 am. I never got a reply.When I was told my car was ready, another employee walked me to Brett's office, and I explained the damage to the loaner. All they could tell me was that Brett was at lunch. I told them this was ridiculous: I had texted him at 8 am, it was now 1 pm, he still hadn't replied, and I was not going to be held responsible for the damage. I was sent to the loaner desk, where I was told there was no note of any damage and that I had to show timestamped pictures to prove it was there when I received the car.When I finally got my car back, the seat and mirrors had all been moved. I don't appreciate having to readjust all my settings before I can drive off.Overall, I'm very disappointed with my service from Brett Rogers, especially since he's the assistant service manager. If this is how he operates, I'd hate to see the rest of the service department. Because of his lack of communication, I would not want to work with Brett again.

Great service

The experience with this service manager was good, but however, I will tell you this is the third time in a row that they have not been able to wash my car I even paid for the detail one time about a year ago in when I was outside waiting to get my car. They had to refund it off because they could not get it done.