It was my first time bringing my car in. I sat out in my car in line. I wish I had been told I could have gone inside bc I was looking forward to grabbing so coffee and honestly I was kinda of excited about taking my Lexus to a nice place. My ride got there by the time my car was taken back do I never went in. When I returned 3 hours later I saw my car sitting outside w a big tag on it. No one ever called or text me to tell me my car was ready. I went over to it to place my shopping items in it. The tag fell off so I walked over to the outside area and was directed to go inside bc I mentioned I had talked with Aaron earlier. Aaron wasn’t there so I stood in line inside. When I finally was talked too then told me to go back outside. I finally make it to valet which was same guy who directed me to go inside. I had the valet ticket in my hand this whole time and no one knew or directed me correctly what to do. At valet they couldn’t find my key and a guy had to go look in my car but didn’t find it. They found it in another stand. My whole point is I was excited for a new car experience and it ended up being alot of my time being wasted. No one was helpful and it was pretty obvious I was wondering around w a valet tag in my hand

Everything communicated well and excellent service with loaner car!

Very expensive

Kylie Kim, our service advisor, has always been friendly and responsive. He and his team got our service done quickly.

Great organization

Dalton provided great customer service and awesome overall experience!

Advisor was nice but never called me back. I called actual service center 6-7 times with no answer. Had to physically go to the dealership to talk to someone. I was not seen by my advisor till 30 minutes after my actual appointment time. Was waiting in car.

Jibin was very helpful and great at explaining everything, and taking care of issues with my loaner before i knew they existed.My only complaint is when i came to get my car, the sales front desk didnt know where it was, i walked the lot for about 20 minutes. I found it after i got help from a sales guy, we found it all the way in the back of service.

This is second time I have had to turn around and come back to have my settings reset after maintenance. It clearly states in the sheet it was done !!! I think you need toHave a 101 discussion with your maintenance team to go over this step !!’

I request Antonio because he is the best. He is very helpful and takes good care of me. I am always kept up to date on my status. Thanks