My experience at Mercedes-Benz Park Place turned out to be exceptional. While things started off a little rough, the team truly stepped up and made it right. Ken was the first to assist me and was very helpful from the beginning. Although there were limits to what he could personally resolve at the time, he remained professional and supportive throughout the process. Darren stepped in and made sure the issue with my tires was corrected and that my vehicle was properly handled regarding the CPO certification. He addressed the concerns directly and worked to ensure everything was resolved the right way. I truly appreciate his leadership and accountability in making sure the situation was fixed. And then Terry put the icing on the cake. He went above and beyond to make sure I left completely satisfied. His attention to detail, follow-through, and the thoughtful gift he gave me made the entire experience feel special and personal. He didn’t just close a deal — he created a memorable experience. In the end, I drove away with a beautiful vehicle and a smile on my face. I’m grateful for the effort the entire team put in to make things right.

Everything was quick and easy. They made it more convenient for me than I thought it was going to be. I had more cars than I could drive and they needed to do some recalls, so they offered to ship it to me for free. Now I'm just waiting to get it. Hopefully that part will be smooth as well.

Dylan was a pleasure to work with. Very professional and accommodating.

Annie was the best advisor I've had in my 6 years of going to Park Place Arlington. She was very communicative and listened to my concerns. Outstanding service, would love to work with her again.

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The most efficient and enjoyable car buying experience I have ever had. She is my dream car!!

From beginning to end the service was OUTSTANDING!! Dylan Padilla is the BEST!! I would be remiss if I didn’t mention the welcome we received from the Manager Heath!!! Any car I purchase in the future will be from Park Place!

My time there was good experience. My salesman was very good at what he do. And the car I buy I. Will think of you first. Thanks

Russell is always nice and informative. The car was not clean but I’m sure it’s from the weather.

Excellent experience with Sales Manager Dylan Padilla.