Russel Holman is a Service Writer GOD!

Dylan was our salesman and he was great! I can't say enough good things about him. He was friendly, professional, kind, gave us all information we asked for, he made the process so smoothly. We will be back to see him when the need arises. Thanks Dylan!!

Sales representative misrepresented prior agreements regarding EV Tax credit 10 minutes prior to us arriving to sign sales contracts. According to dealership the government website denied the EV tax credit and I would have to go about it on my own to try to get EV tax credit. Upon taking ownership of vehicle, I noticed the EQS had some minor issues needing repair (scratches & paint chips, A/C Ventilation odor. & Brake noise) all items were repaired / serviced. Upon arrival to get car serviced they did not have a loaner vehicle reserved (drop off only) even though I had 2 emails stating a loaner car would be provided. Initially, service would not repair brakes and Service rep also stated “This type of Mercedes brakes are finicky and will make noise.” Service Manager argued brakes were to CPO specs and denied replacement. Escalated to pre-owned sales director (Daren Lewis) and he was able to get brakes replaced. Took 8 days for all issues to be resolved and serviced. Upon picking up vehicle an “SOS inoperative” warning displayed at pick up. They were able to resolve issue with a software update. Within the 8 days Mercedes had my vehicle in service I noticed (on the MB app) it was being parked outside Parkplace Arlington under a tree behind service bays. Service also stated dealership car wash was not working and car exterior was extremely dirty. Took it to a local car wash and vehicle had tree sap all over vehicle. Paid car wash additional service to exterior detail and remove sap to mitigate paint damage. Overall, it took 8 days to resolve issues and received car covered in tree sap. Not very impressed with initial sales rep, attention to detail for a CPO vehicle, quality of service since purchasing the vehicle. Definitely some teaching points that need to be addressed from my experience with this dealership. You should not have this many problems owning a Mercedes in the first 18 days of ownership.

Did everything online and my vehicle Was delivered to my home the same day. Thanks Dylan Padilla for everything.

Great service by Amber.

Dylan is outstanding! He was so helpful that I referred my son who also bought from him.

My overall experience was mixed. The staff were polite and professional throughout the purchase, but there was a major issue that I feel is important to address in detail. The vehicle I purchased was a fresh listing on the website with no photos yet. The online listing and the client proposal both indicated around 20,500 miles. Based on the options I was specifically looking for, I recognized the vehicle and moved forward with the purchase. However, when I saw the car in person, the actual odometer reading was just over 30,700 miles a discrepancy of nearly 10,000 miles. Mileage is one of the most important factors in determining a car’s value. A difference of 10,000 miles is not a minor oversight, it directly impacts long-term value, warranty considerations, and customer trust. If I hadn’t been paying close attention, I could have taken delivery of a car with far more miles than advertised, and many customers might not have noticed until it was too late. To the dealership’s credit, they did acknowledge the mistake and offered $1,000 off to help resolve the situation, which I accepted. While I appreciate that gesture, it does not change the fact that such a significant error should not occur in the first place. Customers should be able to rely on the accuracy of the dealership’s advertising and documentation without needing to double check basic information like mileage. I am sharing this feedback not to be negative, but because accuracy and transparency are critical to building trust. I hope management takes this seriously and ensures that all vehicle postings and proposals are thoroughly reviewed before being presented to customers. The staff worked hard to complete the sale, but trust is just as important as professionalism, and this experience left me with concerns.

For the first time in my life, buying a car was an easy experience.

Everyone spoke to us, friendly, polite and professional.

JORGE AND SHAWN were very responsive to my requests